Customer Service
FirstCare Customer Service Representatives are available Monday-Friday from 8:00 am to 6:00 pm. Call your appropriate plan Customer Service number. We are here to help you.
For service issues or questions regarding benefits or claims please contact the Customer Service numbers below, so that we may process your request in a more timely fashion.
Email us with our Online Form!
FirstCare HMO
(Includes TRS & ERS)
(800) 884-4901 |
Administrative Services
(888) 249-7366 |
FirstCare PPO & Dental
(800) 240-3270 |
CHIP
(877) 639-2447 |
Medicare
(866) 229-4969 |
TTY/TDD All Plans
(800) 562-5259 |
Medicaid (STAR)
(800) 431-7798 |
Abilene Office
2 Village Drive, Suite 510
Abilene, TX 79606
(325) 670-3525 |
Amarillo Office
600 S Tyler St
Box# 12019
Amarillo, TX 79101
(806) 373-0495 |
Austin Office (Corporate)
12940 N HWY 183
Austin, TX 78750
(800) 431-7737 |
Lubbock Office
1901 W. Loop 289
Suite# 9
Lubbock, TX 79407
(806) 784-4300 |
Waco Office
1105 Wooded Acres Dr.
Suite # 404
Waco, TX 76710
(254) 761-5800 |
Harlingen Office
2005 Ed Carey Drive
Harlingen, TX 78550
(877) 422-4400 |
Or write us at:
Customer Service
FirstCare
1901 West Loop 289
Suite #9
Lubbock, TX 79407
|
H4525 231.12 F
Last Updated:(1/1/2009)