Customer Service

FirstCare Customer Service Representatives are available Monday-Friday from 8:00 am to 6:00 pm. Call your appropriate plan Customer Service number. We are here to help you.

For service issues or questions regarding benefits or claims please contact the Customer Service numbers below, so that we may process your request in a more timely fashion.

Email us with our Online Form!

FirstCare HMO (Includes TRS & ERS) (800) 884-4901	Administrative Services (888) 249-7366
FirstCare PPO & Dental (800) 240-3270	CHIP (877) 639-2447
Medicare (866) 229-4969	TTY/TDD All Plans (800) 562-5259
Medicaid (STAR) (800) 431-7798	Abilene Office 2 Village Drive, Suite 510 Abilene, TX 79606 (325) 670-3525
Amarillo Office Amarillo Office 1901 W. Loop 289 Suite# 9 Lubbock, TX 79407 (800) 239-5650	Austin Office (Corporate) 12940 N HWY 183 Austin, TX 78750 (800) 431-7737
Lubbock Office 1901 W. Loop 289 Suite# 9 Lubbock, TX 79407 (806) 784-4300	Waco Office 1105 Wooded Acres Dr. Suite # 404 Waco, TX 76710 (254) 761-5800
Harlingen Office 2005 Ed Carey Drive Harlingen, TX 78550 (877) 422-4400	Or write us at: Customer Service FirstCare 1901 West Loop 289 Suite #9 Lubbock, TX 79407

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