Why work with FirstCare?

FirstCare was born here in Texas and we are deeply committed to the health and well-being of our communities. We want to be your trusted local ally, delivering the strongest value you can offer your clients.
At FirstCare, we believe in open communications with our agent and broker partners. We easily adapt to your needs as well as those of employer groups. FirstCare is the go-to source for advice, attention, and the answers you and your clients need.

We offer a broad portfolio of reliable products for individual, families and groups. FirstCare plans are easy for your clients to understand and use. And all of them connect your clients with the finest health care in our communities, at competitive prices.
FirstCare is provider-owned, ensuring a greater focus on ideal patient outcomes. All necessary medical decisions are made by local medical directors, not some far-away board. And because FirstCare is built from within the community, we can be far more agile and responsive than out-of-state insurers. Rooted in our West Texas heritage, we’re just people helping people, every single day.

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Agent News

New FirstCare Member Portal—

Thursday, November 2, 2017

On Wednesday, November 1, 2017, we officially launched our new member portal—myFirstCare Self-Service.

The new myFirstCare Self-Service portal provides our members—your clients—with a mobile-friendly experience, while delivering 24/7 access, more robust functionality, faster page loads, and intuitive navigation—all within a secure environment that includes the resources they have come to count on from FirstCare.
NOTE:  This is the first phase of four to upgrade all of our Self-Service portals. The new agent, provider and employer portals are all scheduled to launch in 2018.

Stay tuned for more details!

FirstCare Individual/Family Marketplace Plans—NOW AVAILABLE!

Tuesday, November 1, 2016

Our 2017 Qualified Health Plan (QHP) Individual and Family Plans are now available for your clients to enroll in on both and our direct enrollment portal. The 2017 Open Enrollment Period runs through Thursday, December 15, 2016, for coverage starting January 1, 2017.

  • Reminder on Enrolling:  For this year’s open enrollment period, all enrollments must be completed using FirstCare’s direct enrollment portal, or by calling Total Benefit Solutions—our enrollment partner—at 1.877.783.9088
  • Key Dates/Deadlines:  Below is a quick listing of key dates and deadlines for you and your clients during the 2017 Open Enrollment Period.
November 1, 2016 First day to enroll, re-enroll, or change a 2017 insurance plan through the Health Insurance Marketplace. Coverage can start as soon as January 1, 2017
December 15, 2016 Last day to enroll in or change plans for coverage to start January 1, 2017.
January 1, 2017 2017 coverage starts for those who enroll or change plans by December 15.
January 31, 2017 Last day to enroll in or change a 2017 health plan. After this date, you can enroll or change plans only if you qualify for a Special Enrollment Period.

If you have any questions, please contact your Regional Sales Representative or the Broker VIP Line at 1.877.514.8999.


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Agent VIP Line

Have a question about any of our products, benefits, etc.? Call FirstCare's Agent VIP Line at 1-877-514-8999.

Agent Self-Service Portal

Click here for the FirstCare Agent Self-Service Portal quick reference guide.

Click here to access the FirstCare Agent Self-Service Portal.

The National Committee for Quality Assurance (NCQA) has awarded an accreditation status of Accredited for service and clinical quality that meet the basic requirements of NCQA's rigorous standards for consumer protection and quality improvement.

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