Agents

Why work with FirstCare?

FirstCare was born here in Texas and we are deeply committed to the health and well-being of our communities. We want to be your trusted local ally, delivering the strongest value you can offer your clients.
 
At FirstCare, we believe in open communications with our agent and broker partners. We easily adapt to your needs as well as those of employer groups. FirstCare is the go-to source for advice, attention, and the answers you and your clients need.

We offer a broad portfolio of reliable products for individual, families and groups. FirstCare plans are easy for your clients to understand and use. And all of them connect your clients with the finest health care in our communities, at competitive prices.
 
FirstCare is provider-owned, ensuring a greater focus on ideal patient outcomes. All necessary medical decisions are made by local medical directors, not some far-away board. And because FirstCare is built from within the community, we can be far more agile and responsive than out-of-state insurers. Rooted in our West Texas heritage, we’re just people helping people, every single day.
 

Learn More About Becoming an Agent >

Agent News

myFirstCare Self-Service—New Agent Portal

Wednesday, August 29, 2018

We are pleased to announce that this past Saturday—August 25, 2018—we successfully launched our new Agent portal on the myFirstCare Self-Service platform. This launch marked the final phase of our complete overhaul and upgrade of our customer self-service portals, with the member portal and provider portal having launched in October 2017 and March 2018, respectively.
 
myFirstCare Self-Service provides our customers with a mobile-friendly portal experience, while delivering 24/7 access, more robust functionality, faster page loads, and intuitive navigation—all within a secure environment that includes the resources they have come to count on from FirstCare.
 
Some of the highlights of myFirstCare Self-Service for the new Agent portal includes:
  • Member search and ID card views;
  • Enrollment data for all group accounts and marketplace clients;
  • Group premium invoice look-up/view;
  • Commissions info;
  • Group Reports;
  • Online document repository;
  • View/edit personal info for portal account; and
  • Send/receive secure messages with FirstCare.
 
For further information on the new Agent and Employer portals, we’ve provided links to the following:  
And, in addition to this portal launch, all of our customers—members, providers, agents and/or employers—can now download our myFirstCare portal app on their smartphones. The app is currently available for all Android users (Google Play) and Apple iOS users (The App Store).

FirstCare Awarded Recertification of its NCQA Accredited Status

Monday, March 19, 2018

 
We are pleased to announce that the National Committee for Quality Assurance (NCQA) recently awarded full, three-year Accredited status again to FirstCare’s HMO lines of business (i.e., Commercial, Medicaid, Medicare, and Marketplace). Effective 02/16/2018, this accreditation runs through 02/16/2021. As with our original accreditation in 2015. we pursued this accreditation because of our commitment to the highest quality health care for our more than 160,000 members throughout 108 counties in North, West and Central Texas.
 
NCQA Accreditation recognizes FirstCare’s ongoing commitment to providing quality health care to our members as health plans earning this accreditation are shown to outperform non-accredited health plans across a wide range of measures, including clinical quality and member satisfaction.
 
Our accreditation status was awarded after rigorous evaluation by NCQA of all aspects of our plan, including preventive health services, member satisfaction, physician credentialing and quality improvement.
 
As always, thank you for being a valued partner, and if you have any questions, please contact your Regional Sales Representative or the Broker VIP Line at 1.877.514.8999.

View all agent news

Resources

Agent VIP Line

Have a question about any of our products, benefits, etc.? Call FirstCare's Agent VIP Line at 1-877-514-8999.

Agent Self-Service Portal

Click here for the FirstCare Agent Self-Service Portal quick reference guide.
 

Click here to access the FirstCare Agent Self-Service Portal.


The National Committee for Quality Assurance (NCQA) has awarded an accreditation status of Accredited for service and clinical quality that meet the basic requirements of NCQA's rigorous standards for consumer protection and quality improvement.

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