Administrative Services
Let Us Handle That for You
Thinking about self-funding your company’s health care coverage? Outsource the management of your self-funded health care programs to us. Our experienced third party administration (TPA) branch can take that burden off of you, so you can focus on your business.
FirstCare Administration Services provides:
- Detailed design and administration of your customized benefit plan
- Responsive and friendly Texas-based customer service
- Accurate adjudication of medical claims
- Reporting, when you need it
- Access to multiple reinsurance carriers to provide excess loss protections for high-dollar claims
- Pharmacy benefits through Navitus
- Support for you, Monday through Friday, 8 a.m. - 5 p.m. CT
- 1-888-249-7366 (toll free)
- 1-877-878-8422 (fax)
Resources
Find a Provider Service Area Map
Ask the Pharmacist
Have a question about a specific drug, or a drug benefit in your plan? Email our
Pharmacist for the answers you need!
Access a Doctor, 24/7/365
FirstCare Virtual Care—powered by MDLIVE lets you connect with a doctor from wherever you are. For more details,
click here.
Talk to a Nurse—Nurse24™
Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling
1-855-828-1013 to get answers 24 hours a day, 7 days a week! TTY users can call
7-1-1 or
1-800-955-8771. Voice communication is available at
1-800-955-8770.
Utilization Management
Ever wonder how we decide what services to authorize for our members? Our utilization management (UM) decisions are based on medical evidence and consensus of health care professionals. For more details,
click here.
The National Committee for Quality Assurance (NCQA) awarded FirstCare a Commendable Status (Medicaid HMO, 09/2018) & an Accredited Status (Commercial and Marketplace HMO, recertified 02/2018)—reflecting our continuous work to fulfill NCQA requirements for consumer protection & quality improvement.
