Marketplace Pharmacy Information

For plans starting 1/1/2020

Every FirstCare Marketplace plan includes benefits for your prescription drugs. These prescription drug benefits offer broad prescription drug coverage, and allow you to share in the savings when you and your doctor decide on certain medications.
 
Note: Some of our Marketplace plans have a separate medication deductible. This is indicated in your plan’s details.

Our Formulary

Essential Health Benefits Formulary
Monthly Essential Health Benefits Formulary Changes Electronic

Specialty Pharmacy Drug Program

The Specialty Pharmacy Drug Program offers the choice of two specialty care pharmacies to help manage and access specialty drugs.
Specialty Pharmacy Drug Program

Pharmacy Information

Find a Pharmacy
Baylor Scott & White Mail Order Form
OptumRx Mail Order Form
Drug Claim Reimbursement Form

Need More Detailed Pharmacy Information?

To learn more about your prescription drug costs for the Individual Plans, use the link below: Prescription Drug Cost Calculator

Pharmacy Benefit Drug Requests — Prior Authorizations, Exceptions & Appeals

Initial/Renewal Prior Authorization & Exception Requests
OptumRx processes prior authorization (PA) & exception requests for drugs obtained under the prescription drug benefit (i.e. pharmacy benefit), on behalf of FirstCare Health Plans. To request prior authorization or an exception for a drug that will be obtained under the Pharmacy benefit, submit the request to OptumRx.

Appeal Requests
Appeal requests for drugs obtained under the Pharmacy benefit are processed by OptumRx. To request a drug coverage appeal for a Pharmacy benefit drug, submit the request to OptumRx.

Drug Prior Authorization, Exception, & Appeal Requests — Submission Details
For information regarding how to submit a drug coverage request, refer to the table below.

Drug coverage criteria require use in accordance with FDA approved labeling, drug compendia (reference books), or substantially accepted peer-reviewed scientific literature. To demonstrate the medical necessity of a requested drug, medical records and relevant clinical information should be submitted with the coverage request.

Medical Benefit Drugs
Prior authorization and appeal requests for drugs obtained under the Medical benefit are not processed by OptumRx. For more information regarding prior authorization submission process for drugs obtained under the Medical benefit (i.e. drug will be billed on a medical claim by a provider), refer to FirstCare Authorization Guidelines.

Table — Pharmacy Benefit Drug Prior Authorization, Exception, & Appeal Requests — Submission Details
Initial / Renewal PA request
  ONLINE   Members*
     myFirstCare Self-Service

  Providers
     CoverMyMeds
     SureScripts
     PreCheck MyScript
  FAX   1-844-403-1029
  PHONE   1-855-205-9182
  MAIL   OptumRx
  Attn: Prior Auth Exceptions
  P.O. Box 25183
  Santa Ana, CA 92799
 
Appeals (Redeterminations)
  FAX   1-877-239-4565
  PHONE   1-888-403-3398
  MAIL   OptumRx
  Prior Authorization Department
  c/o Appeals Coordinator
  P.O. Box 25184
  Santa Ana, CA 92799
*Log into myFirstCare Self-Service, once logged in, click on the Pharmacy Claims link. When on the OptumRx website, you can submit a prior authorization request online.

Drug Coverage Requests
Providers, members, or authorized representatives can submit a request for drug coverage.
  • Electronic requests: Submitting drug coverage requests online is convenient and allows you to track the status of your request. Refer to the table above for links to online portals to submit a drug coverage request electronically.
  • Mail or Fax requests: Drug coverage request forms can be found below. These forms can be used to submit a request by mail or fax.
  • Phone requests: Drug coverage requests can be initiated by phone. Call the applicable phone number listed in the table above to initiate a request.
Drug Coverage Request Forms:
     OptumRx Prior Authorization & Exception Request Form
     Texas Standard Prescription Drug Prior Authorization Request Form

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