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Pharmacy & Drugs

FirstCare Advantage Dual SNP (HMO SNP) members can access their prescription drug benefit information within this section. These pages contain details on provider/pharmacy directories, details on the Medicare Part D benefit, our formulary (available drug list), Part D coverage determinations, Part D appeals, and our Medication Therapy Management (MTM) program.

Pharmacy Directory

To view the Provider/Pharmacy Directory click on the FirstCare Advantage Dual SNP (HMO SNP) Provider/Pharmacy Directory link below. This directory is in a form called PDF. You will need a special reader to get this directory. The reader is called Adobe Acrobat Reader and it is free. Just click on the Get Adobe Reader icon on the right side of this page.

2020

FirstCare Advantage Dual SNP (HMO SNP) Pharmacy Directory
Last updated 09/01/2019

FirstCare Advantage Dual SNP (HMO SNP) Pharmacy Directory - Version en Español
Last updated 09/01/2019

2019

FirstCare Advantage Dual SNP (HMO SNP) Provider/Pharmacy Directory
Last updated 09/29/2019

FirstCare Advantage Dual SNP (HMO SNP) Provider/Pharmacy Directory - Version en Español
Last updated 09/30/2019
 

FirstCare Advantage Dual SNP (HMO SNP) Part D Transition Policy

2020 FirstCare Advantage Dual SNP (HMO SNP) Part D Transition Policy
2019 FirstCare Advantage Dual SNP (HMO SNP) Part D Transition Policy

Resources

Access a Doctor, 24/7/365

FirstCare Virtual Care—powered by MDLIVE lets you connect with a doctor from wherever you are. For more details, click here.

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-855-828-1013 to get answers 24 hours a day, 7 days a week! TTY users can call 7-1-1 or  1-800-955-8771. Voice communication is available at 1-800-955-8770.

Utilization Management

Ever wonder how we decide what services to authorize? Our utilization management (UM) decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

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How to Learn More

Schedule a sit-down:
Feel free to contact us, and a FirstCare Advantage Dual SNP (HMO SNP) representative will gladly sit down with you and compare the plans in greater detail.
 
Call us at:
1-866-229-4969
We are available;
October 1- March 31, 8 a.m. to 8 p.m. Central Time (CT) daily;
April 1- September 30, 8 a.m. to 8 p.m. Central Time (CT) Monday through Friday.
 
For TTY or for accommodation of persons with special needs, please call TTY 7-1-1.
 
Or, write:
FirstCare Advantage Dual SNP (HMO SNP)
Attn:  Customer Service
1901 West Loop 289, Suite 9
Lubbock, TX 79407

"What's Covered" App
Centers for Medicare & Medicaid Services (CMS) has an app that gives you access to content about original Medicare. For more information, click here.

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