Attention STAR Members!

Check out our new Value Added Services (VAS) program details for 2016! For more details, click here.

FirstCare STAR Program


Welcome to FirstCare STAR

Our goal is to give you quality care and a great network of doctors, specialists, and hospitals. STAR members receive Medicaid health care benefits, including Texas Health Steps medical and dental checkups. 
If you are not a member and you have questions about Medicaid, visit to learn more.

What is STAR?

STAR is a Medicaid program for low-income families, children, and pregnant women. When you join STAR, you pick a primary care provider to manage your health care and treatment. You can pick any primary care provider in FirstCare’s STAR network. Your primary care provider can be a family doctor, general practitioner, obstetrician/gynecologist, internist, pediatrician, or a clinic.

STAR Benefits

Below is a list of some of the health benefits you get with STAR:
  • Unlimited prescriptions
  • Doctor and clinic visits
  • X-rays and lab tests
  • Emergency and Hospital care
  • Eye exams and glasses
  • Dental visits for children age 20 and younger
  • Medical supplies and equipment
  • Care for mental health, drug, or alcohol problems
  • Family Planning counseling and education
  • Pregnancy and childbirth care
  • Speech therapy
  • Occupational therapy

How do I use my benefits? How do I find a Medicaid doctor?

FirstCare makes things easy. If you need help finding a doctor, setting up a checkup, or have questions about your benefits, please call us toll-free at 1-800-431-7798.

Medicaid can help you get a free ride or give you gas money to get to your children’s checkups. Call toll-free 1-877-633-8747 (1-877-MED-TRIP).

FREE for FirstCare STAR members in the Lubbock area:

  • Parking at Covenant Medical Center in Lubbock (east parking garage).
  • Childcare at Covenant Child Development Center in Lubbock. Call FirstCare at 1-800-431-7798 to learn more.
  • 3 meals a day for one parent of a child in the hospital. Covenant hospitals only.

FirstCare is here to help.

We can help you find a doctor or schedule a checkup. We’re also here to answer any questions about your benefits. We speak English and Spanish. We also have a language line to speak to you in other languages. 1-877-639-2447

TTY Line 1-800-562-5259


STAR Medicaid Service Area

Talk to a NurseSM

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1.855.828.1013.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

Am I in the FirstCare Service Area?

The National Committee for Quality Assurance (NCQA) has awarded an accreditation status of Accredited for service and clinical quality that meet the basic requirements of NCQA's rigorous standards for consumer protection and quality improvement.

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