FirstCare STAR Program

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Welcome to FirstCare STAR

Our goal is to give you quality care and a great network of doctors, specialists and hospitals. STAR members receive Medicaid health care benefits, including Texas Health Steps (THSteps) medical and dental checkups. For more details, call THSteps toll-free at 1-877-847-8377 or visit the THSteps website.

If you are not a member and you have questions about Medicaid, visit www.yourtexasbenefits.com to learn more. For help with choosing a Medicaid plan, call the STAR helpline at 1-800-964-2777.

What is STAR?

STAR is a Medicaid program for low-income families, children, and pregnant women. When you join STAR, you pick a primary care provider (PCP) to manage your health care and treatment. You can pick any PCP in FirstCare’s STAR network. Your PCP can be a family doctor, general practitioner, obstetrician/gynecologist, internist, pediatrician, or a clinic.

How to Choose a Primary Care Provider

Your Primary Care Provider (PCP) must be a FirstCare STAR provider - see provider directory.  When you fill out your Enrollment Form, list the PCP you have chosen.  There is a space on the form for the name and provider number.  Your PCP will be the doctor in charge of your health care.  You can go to specialists, hospitals, and other providers in the directory.  You do not need a referral.  Visiting the same doctor for checkups and when you are sick can help your doctor keep an eye on your health.

How to Change your Primary Care Provider 

If you are unhappy with your current PCP, please call the FirstCare Customer Service department toll-free at 1-800-431-7798.   

STAR Benefits

Below is a list of some of the health benefits you get with STAR:
  • Unlimited prescriptions
  • Doctor and clinic visits
  • X-rays and lab tests
  • Emergency and hospital care
  • Eye exams and glasses
  • Medical supplies and equipment
  • Care for mental health, drug, or alcohol problems
  • Family planning counseling and education
  • Pregnancy and childbirth care
  • Speech therapy
  • Occupational therapy

How do I access covered services?
What should I do if I have an emergency?

To access covered services, call FirstCare STAR Customer Service at 1-800-431-7798. If you are having an emergency and need immediate medical care, go to the nearest Emergency Room (ER) or call 9-1-1. If you do not have life threatening injuries or symptoms or do not need immediate medical care, call your PCP first. Your doctor can help you and give you advice.  

Medical Transportation Program (MTP)

Medicaid can help you get a free ride or give you gas money to get to your children’s checkups. Call toll-free 1-877-633-8747 (1-877-MED-TRIP).

How do I replace my ID card if it is lost or stolen?

If you need to replace your ID cards, call FirstCare Customer Service toll-free at 1-800-431-7798 and we can assist you.

Member Portal

FirstCare members have access to our online Member Portal. Here, you can look up your claims, view your benefits and find important plan documents.

FREE for FirstCare STAR members in the Lubbock area:

  • Parking at Covenant Medical Center in Lubbock (east parking garage).
  • Childcare at Covenant Child Development Center in Lubbock. Call FirstCare at 1-800-431-7798 to learn more.
  • 3 meals a day for one parent of a child in the hospital. Covenant hospitals only.

Need Help?
Contact Us!

Call FirstCare STAR Customer Service at 1-800-431-7798. 

We're open Monday through Friday, from 8 a.m. to 5 p.m., excluding state approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.
 
Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille, or in any other language format, if needed. For help, call FirstCare STAR Customer Service at 1-800-431-7798.

Members with hearing loss can call FirstCare’s TTY line 1-800-562-5259 or the Relay Texas number 7-1-1. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Email: cservice@firstcare.com

Resources

STAR Medicaid Service Area STAR Member News

Ask the Pharmacist

Have a question about a specific drug, or a drug benefit in your plan? Email our Pharmacist for the answers you need!

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-855-828-1013 to get answers 24 hours a day, 7 days a week! TTY users can call 7-1-1 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

Helpful Links and Phone Numbers

Texas MedicaidInformation and Referral:
2-1-1 or 1-877-541-7905
Helpline: 1-800-335-8957 
Enrollment Helpline: 1-800-964-2777
TTY: 1-800-735-2989 
Texas Health Steps (THSteps)Health care for children, birth through age 20, who have Medicaid
1-877-847-8377 (1-877-THSTEPS)
MCNA Dental (Medicaid)Medicaid & CHIP dental plan for Texas
1-855-691-6262
TTY: 1-800-955-8771
DentaQuest (Medicaid)Medicaid & CHIP dental plan for Texas
1-800-516-0165
TTY: 1-800-855-2880
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager 
Toll-free: Listed on your pharmacy benefit member ID card
TTY: 7-1-1

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