2009 Plan Year Benefits

Customer Bill of Rights

• You have the right to receive information about FirstCare, its services, its physicians and providers.
  
• You have the right to be treated with dignity and respect.
  
• You have the right to your privacy.
  
• You have the right to participate with providers in decision-making regarding your health care.
  
• You have the right to candid discussion of appropriate or medically necessary treatment options for your conditions, regardless of cost or benefit coverage.
  
• You have the right to voice complaints about FirstCare or the care provided.