Customer Service

FirstCare Customer Service Representatives are here to serve you. Our Customer Service Representatives are available Monday-Friday from 8:00 am to 6:00 pm.

You may submit your questions / comments / complaints via email to Questions@firstcare.com.

You can also write or call:

Customer Service
FirstCare
1901 West Loop 289
Suite #9
Lubbock, TX 79407

(800) 884-4901 (toll free)

http://www.ers.state.tx.us

 

Helpful Information

• Complaint Procedures
• Transitional Care Benefit
• Member Rights
• Member Responsibilities

 

Forms

• Claims Form (pdf, 33 kb)
• GBP Supplemental Information Form (Active) (pdf, 243 kb)
• GBP Supplemental Information Form (Retiree) (pdf, 128 kb)
• Mail Order Prescription Forms
  • Maxor (pdf, 1.74 MB)
  • Express Scripts (pdf, 509 kb)