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Health Talk

COMING SOON!

Stay tuned for the new FirstCare Health Talk blog—your resource for staying up to date on all things related to health care.

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News Updates

myFirstCare Self-Service—New Agent & Employer Group Portals

Wednesday, August 29, 2018

We are pleased to announce that this past Saturday—August 25, 2018—we successfully launched our new Agent and Employer portals on the myFirstCare Self-Service platform. This launch marked the final phase of our complete overhaul and upgrade of our customer self-service portals, with the member portal and provider portal having launched in October 2017 and March 2018, respectively.
 
myFirstCare Self-Service provides our customers with a mobile-friendly portal experience, while delivering 24/7 access, more robust functionality, faster page loads, and intuitive navigation—all within a secure environment that includes the resources they have come to count on from FirstCare.
 
Some of the highlights of myFirstCare Self-Service for the new Agent and Employer portals include:
  • Member search and ID card views;
  • Enrollment data for all group accounts and marketplace clients;
  • Group premium invoice look-up/view;
  • Commissions info*;
  • Group Reports*;
  • Online document repository;
  • View/edit personal info for portal account; and
  • Send/receive secure messages with FirstCare.
*Functionality is available on Agent portal only
 
For further information on the new Agent and Employer portals, we’ve provided links to the following:  
And, in addition to these portal launches, all of our customers—members, providers, agents and/or employers—can now download our myFirstCare portal app on their smartphones. The app is currently available for all Android users (Google Play) and Apple iOS users (The App Store).

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Press Releases

FirstCare Health Plans and LifeBalance—Balancing Lives in Texas

AUSTIN, Texas (September 1, 2018) – Today, officials at FirstCare Health Plans announced that their commercial members are now able to save money on the healthy activities that leave them feeling fit, happy, and fulfilled.

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Videos

Ribbon Cutting Ceremony at FirstCare's Lubbock Enrollment Center

On Tuesday, November 11, 2014, FirstCare employees, the Lubbock Chamber of Commerce, and business members from the Lubbock community gathered to celebrate the opening of our Lubbock Enrollment Center.

FirstCare—We Put You First

At FirstCare, we believe that all Texans and our communities should be healthy. To that end, we believe that health care should be accessible for all of our friends and neighbors. We were founded in Amarillo in 1985, and we’re still locally owned. Our deep commitment to our communities is fundamental to what we do. It helps us do a better job of connecting you with exceptional quality of care — from some of the best hospitals, doctors, and health services in our community.

Everyone at FirstCare is proud to be part of our communities. We’re right here when you need us. We even answer our own phones. We’re just people helping people, and doing the right thing. Like we do here in Texas.

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