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Health Talk


Stay tuned for the new FirstCare Health Talk blog—your resource for staying up to date on all things related to health care.

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News Updates

NETWORK UPDATES—New Providers for Lubbock Area FirstCare Members

Monday, March 12, 2018

We’re pleased to announce that as of February 1, 2018, the following changes went into effect for our members using the FirstCare provider networks listed below (in the Lubbock area):
  • FirstCare Select HMO members:  FirstCare’s majority owner-hospital—Covenant Health—acquired Grace Health System (GraceHealthSystem.com). This means that Grace Health System providers—including those at Grace Medical Center and Ambulatory Surgical Center (ASC) and Grace Clinic—are now an in-network provider for FirstCare Select HMO members.
NOTE:  Grace Health System was in-network for FirstCare Select Plus HMO members, prior to February 1, 2018.
  • All FirstCare members:  On February 1, Covenant Health also acquired West Texas ER (WestTexasER.com), making all of their locations an in-network provider for FirstCare members in the Lubbock area.

Prior to receiving any health care services from a doctor, hospital or other facility, you should verify if they are in-network for your FirstCare plan. To check the network status of providers, simply log on to FirstCare.com/Find-A-Provider and click on the link for your network—listed on your FirstCare Member ID Card. Or, contact FirstCare Customer Service to verify a provider’s network status.
If you have any questions, please contact FirstCare Customer Service at the number listed on the back of your FirstCare Member ID card or send an email to cservice@firstcare.com. You can also find out more information (i.e., copy of your member ID card, claims information, provider finder, etc.) by logging on the myFirstCare Self-Service portal for 24/7 access to your plan and benefit information.

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Press Release

FirstCare Awards McMurry University Nursing Scholarship

AUSTIN, Texas (February 27, 2018) – In late 2017, FirstCare Health Plans awarded a $5,000.00 scholarship to a well-deserving nursing student at McMurry University in Abilene, Texas. Both FirstCare and McMurry University are recognized pillars of the Abilene community, and these two entities have maintained a solid relationship for over 25 years. This was the second scholarship award FirstCare presented to a McMurry nursing student in the last two years.  

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Ribbon Cutting Ceremony at FirstCare's Lubbock Enrollment Center

On Tuesday, November 11, 2014, FirstCare employees, the Lubbock Chamber of Commerce, and business members from the Lubbock community gathered to celebrate the opening of our Lubbock Enrollment Center.

FirstCare—We Put You First

At FirstCare, we believe that all Texans and our communities should be healthy. To that end, we believe that health care should be accessible for all of our friends and neighbors. We were founded in Amarillo in 1985, and we’re still locally owned. Our deep commitment to our communities is fundamental to what we do. It helps us do a better job of connecting you with exceptional quality of care — from some of the best hospitals, doctors, and health services in our community.

Everyone at FirstCare is proud to be part of our communities. We’re right here when you need us. We even answer our own phones. We’re just people helping people, and doing the right thing. Like we do here in Texas.

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