Additional Member Resources

We're here to help. Below you'll find additional resources available to those impacted by Hurricane Harvey.

Finding Shelter

If you, or someone you know, needs to find shelter from the effects of Hurricane Harvey, you can:
  • Contact the Red Cross today:
  • Check with your local officials and monitor local media for information on where to find an available shelter.

Telemedicine Services—provided by Teladoc™

Free telemedicine services, provided by Teladoc™, are available via Red Cross shelter services. Teladoc is also offering access to general medical care at no charge for residents of the Hurricane Harvey evacuation zones in Texas and Louisiana. These services are available to any individual impacted during this disaster event.
  • To receive care, you should call 1-855-220-4585.
  • Additional information can also be found at

Donation & Volunteering Opportunities

Food Bank Donations
In an effort to help our neighbors affected by Hurricane Harvey, FirstCare is also raising funds to donate to the Central Texas Food Bank, which will be used to purchase disaster relief boxes filled with items that are easy for those impacted by Harvey.
  • Click here to contribute.                                      
There are many opportunities to give back to the community and volunteer towards helping others recover from Hurricane Harvey.
  • Click here for more information on volunteer opportunities with the Red Cross.



We're here to help!

Contact our Customer Service team for assistance accessing medical care and/or services.

Get Case Management assistance

If you need assistance with an urgent medical issue, click here to reach out to our Case Management Team.

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1.855.828.1013 to get answers 24 hours a day, 7 days a week! TTY users can call 7-1-1 or  1.800.955.8771. Voice communication is available at 1.800.955.8770.

Behavioral Health Services

Having a tough time? Need to talk to someone? Make the most out of your day get help to navigate through a difficult time. Call our confidential behavioral health services line at 1.800.327.6943.

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