Internet Privacy Statement

Information Collection and Use

For purposes of this site, we may collect and use your email or phone/text number that you provide in order to respond to your inquiry or to send you information about a service or resource that you expressed interest in.

You may also decide to use your email or text number to ask us questions and provide comments about our website or services. You are encouraged to provide this feedback. We do share these messages with individuals in our organization who can appropriately respond; we may preserve the content of your message along with our response.

It is important to use good judgment when sending information to us via email or text. These messages may pass through private and public networks with varying levels of security. Some networks may have taken steps to secure these transmissions while others have not which could affect the privacy and integrity of the information you send.

In addition to the information listed above, we also collect electronic data about you in order to provide a positive website experience, offer health care programs, products and services, and report on user activity.

Cookies and tags are used on websites to gather information about how individuals use and navigate the website. Neither cookies nor tags can extract any personal information about you, nor can they read any data that resides on your personal computer or device. The data collected from these sources are used to recognize repeat users and track usage patterns. Specifically, we use “cookies,” which are small pieces of information sent by a web server and stored by a member's web browser. Cookies allow the web server to maintain an active "session" with an individual user and track what users are accessing on the site.

The following are examples of how we use the information collected from these cookies and tags:
  • Tracking resources and data accessed on the site; 
  • Recording general site statistics and activity; 
  • Troubleshooting website problems; 
  • Tracking what tools users are accessing on the site; and/or
  • We may combine any of this information with other information that we have about you for data analytics, marketing and reporting, but only as permitted by law.

Confidentiality of Personal Information

FirstCare Health Plans uses reasonable efforts to protect the privacy and confidentiality of your personal information, including encrypting personal information through our self-service portals. In addition, FirstCare employees are subject to confidentiality and compliance policies relating to personal information.

When communicating personal information through the FirstCare self-service portals, you will be required to log on to the secure portal, using credentials provided during registration. Your password is your private key to access your account and personal information. To maintain the confidentiality of your account, you should never share your password with anyone. In addition, you should change it periodically and you should select a password that is difficult for others to identify.

Promotions, Information, or Other Offers

We may from time to time, send you information or offers regarding FirstCare Health Plans products or services or others in which we believe you might be interested. These offers will include an option that you may execute in order to discontinue similar contacts.


This site is not intended for use by children (persons under the age of 18).

Links to Other Sites

FirstCare Health Plans may provide links to other websites. Please be aware that once you leave our website and enter another website, you may be subject to different privacy practices and policies over which FirstCare Health Plans has no control and for which FirstCare Health Plans is not responsible. Please use prudence in utilizing such links and in disclosing any personal information on those sites.

Changes to Internet Privacy Statement

The foregoing Internet Privacy Statement is effective as of May 1, 2017. FirstCare Health Plans may change this statement periodically without notice. Changes to our Internet Privacy Statement will be noted here so that you can be informed about the privacy protections we provide. This statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Related Information

For more information related to your use of this website, please refer to our Terms of Use.


If you have any questions or comments regarding these notices, please contact FirstCare's IT Security Officer at 512-257-6005 (Mon. - Fri., 8 a.m. - 5 p.m. CT).

Privacy Questions or Concerns?

Questions or concerns about your rights to privacy under HIPAA or NOPP? Call the FirstCare Compliance Hotline at 1.866.399.8161 or write to:
FirstCare Health Plans
Attn: Privacy Officer
12940 N. Hwy 183
Austin, TX 78750

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