Agents

Why work with FirstCare?

FirstCare was born here in Texas and we are deeply committed to the health and well-being of our communities. We want to be your trusted local ally, delivering the strongest value you can offer your clients.
 
At FirstCare, we believe in open communications with our agent and broker partners. We easily adapt to your needs as well as those of employer groups. FirstCare is the go-to source for advice, attention, and the answers you and your clients need.

We offer a broad portfolio of reliable products for individual, families and groups. FirstCare plans are easy for your clients to understand and use. And all of them connect your clients with the finest health care in our communities, at competitive prices.
 
FirstCare is provider-owned, ensuring a greater focus on ideal patient outcomes. All necessary medical decisions are made by local medical directors, not some far-away board. And because FirstCare is built from within the community, we can be far more agile and responsive than out-of-state insurers. Rooted in our West Texas heritage, we’re just people helping people, every single day.
 

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Agent News

Scott and White Health Plan to Acquire FirstCare Health Plans

Tuesday, October 23, 2018

We are pleased to announce that Scott and White Health Plan, part of Baylor Scott & White Health, has signed a definitive agreement to acquire FirstCare Health Plans.
 
This acquisition will allow the two provider-owned health plans to come together to create a more comprehensive and sustainable insurer with a driving focus on enhancing the customer experience through advanced technology.
 
“For more than 35 years, Scott and White Health Plan has served Central Texas and surrounding communities,” said Jeff Ingrum, CEO of Scott and White Health Plan. “Uniting our health plans will allow us to ensure the long-term viability for both, continuing our histories of Texans serving Texans.”
 
Collectively, the plans cover nearly 400,000 members. Once finalized, the acquisition will mean for those members an expanded network of providers in the communities the health plans serve.
 
“We are confident this is in the best interest of our members, providers, agents and employees,” said Darnell Dent, President and CEO of FirstCare Health Plans. “I am proud of FirstCare’s legacy of excellence, compassion and high-quality service to communities from Amarillo to Lubbock to Abilene. We are looking forward to advancing that legacy.” 
 
The definitive agreement signed by Scott and White Health Plan and FirstCare Health Plans’ owners, Covenant Health System and Hendrick Health System, is now subject to regulatory approval. Pending that approval, the acquisition is expected to be finalized in early 2019.
 
We do not expect you or your clients to experience any immediate changes to FirstCare’s coverage and benefits.
 
For more information, visit FirstCare.com/SWHP.

myFirstCare Self-Service—New Agent Portal

Wednesday, August 29, 2018

We are pleased to announce that this past Saturday—August 25, 2018—we successfully launched our new Agent portal on the myFirstCare Self-Service platform. This launch marked the final phase of our complete overhaul and upgrade of our customer self-service portals, with the member portal and provider portal having launched in October 2017 and March 2018, respectively.
 
myFirstCare Self-Service provides our customers with a mobile-friendly portal experience, while delivering 24/7 access, more robust functionality, faster page loads, and intuitive navigation—all within a secure environment that includes the resources they have come to count on from FirstCare.
 
Some of the highlights of myFirstCare Self-Service for the new Agent portal includes:
  • Member search and ID card views;
  • Enrollment data for all group accounts and marketplace clients;
  • Group premium invoice look-up/view;
  • Commissions info;
  • Group Reports;
  • Online document repository;
  • View/edit personal info for portal account; and
  • Send/receive secure messages with FirstCare.
 
For further information on the new Agent and Employer portals, we’ve provided links to the following:  And, in addition to this portal launch, all of our customers—members, providers, agents and/or employers—can now download our myFirstCare portal app on their smartphones. The app is currently available for all Android users (Google Play) and Apple iOS users (The App Store).

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Resources

Agent VIP Line

Have a question about any of our products, benefits, etc.? Call FirstCare's Agent VIP Line at 1-877-514-8999.

Agent Self-Service Portal

Click here for the FirstCare Agent Self-Service Portal quick reference guide.
 

Click here to access the FirstCare Agent Self-Service Portal.


The National Committee for Quality Assurance (NCQA) awarded FirstCare a Commendable Status (Medicaid HMO, 09/2018) & an Accredited Status (Commercial and Marketplace HMO, recertified 02/2018)—reflecting our continuous work to fulfill NCQA requirements for consumer protection & quality improvement.


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