Agent News

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Scott and White Health Plan to Acquire FirstCare Health Plans

Tuesday, October 23, 2018

We are pleased to announce that Scott and White Health Plan, part of Baylor Scott & White Health, has signed a definitive agreement to acquire FirstCare Health Plans.
 
This acquisition will allow the two provider-owned health plans to come together to create a more comprehensive and sustainable insurer with a driving focus on enhancing the customer experience through advanced technology.
 
“For more than 35 years, Scott and White Health Plan has served Central Texas and surrounding communities,” said Jeff Ingrum, CEO of Scott and White Health Plan. “Uniting our health plans will allow us to ensure the long-term viability for both, continuing our histories of Texans serving Texans.”
 
Collectively, the plans cover nearly 400,000 members. Once finalized, the acquisition will mean for those members an expanded network of providers in the communities the health plans serve.
 
“We are confident this is in the best interest of our members, providers, agents and employees,” said Darnell Dent, President and CEO of FirstCare Health Plans. “I am proud of FirstCare’s legacy of excellence, compassion and high-quality service to communities from Amarillo to Lubbock to Abilene. We are looking forward to advancing that legacy.” 
 
The definitive agreement signed by Scott and White Health Plan and FirstCare Health Plans’ owners, Covenant Health System and Hendrick Health System, is now subject to regulatory approval. Pending that approval, the acquisition is expected to be finalized in early 2019.
 
We do not expect you or your clients to experience any immediate changes to FirstCare’s coverage and benefits.
 
For more information, visit FirstCare.com/SWHP.

myFirstCare Self-Service—New Agent Portal

Wednesday, August 29, 2018

We are pleased to announce that this past Saturday—August 25, 2018—we successfully launched our new Agent portal on the myFirstCare Self-Service platform. This launch marked the final phase of our complete overhaul and upgrade of our customer self-service portals, with the member portal and provider portal having launched in October 2017 and March 2018, respectively.
 
myFirstCare Self-Service provides our customers with a mobile-friendly portal experience, while delivering 24/7 access, more robust functionality, faster page loads, and intuitive navigation—all within a secure environment that includes the resources they have come to count on from FirstCare.
 
Some of the highlights of myFirstCare Self-Service for the new Agent portal includes:
  • Member search and ID card views;
  • Enrollment data for all group accounts and marketplace clients;
  • Group premium invoice look-up/view;
  • Commissions info;
  • Group Reports;
  • Online document repository;
  • View/edit personal info for portal account; and
  • Send/receive secure messages with FirstCare.
 
For further information on the new Agent and Employer portals, we’ve provided links to the following:  And, in addition to this portal launch, all of our customers—members, providers, agents and/or employers—can now download our myFirstCare portal app on their smartphones. The app is currently available for all Android users (Google Play) and Apple iOS users (The App Store).

FirstCare Awarded Recertification of its NCQA Accredited Status

Monday, March 19, 2018

 
We are pleased to announce that the National Committee for Quality Assurance (NCQA) recently awarded full, three-year Accredited status again to FirstCare’s HMO lines of business (i.e., Commercial, Medicaid, Medicare, and Marketplace). Effective 02/16/2018, this accreditation runs through 02/16/2021. As with our original accreditation in 2015. we pursued this accreditation because of our commitment to the highest quality health care for our more than 160,000 members throughout 108 counties in North, West and Central Texas.
 
NCQA Accreditation recognizes FirstCare’s ongoing commitment to providing quality health care to our members as health plans earning this accreditation are shown to outperform non-accredited health plans across a wide range of measures, including clinical quality and member satisfaction.
 
Our accreditation status was awarded after rigorous evaluation by NCQA of all aspects of our plan, including preventive health services, member satisfaction, physician credentialing and quality improvement.
 
As always, thank you for being a valued partner, and if you have any questions, please contact your Regional Sales Representative or the Broker VIP Line at 1.877.514.8999.

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