myFirstCare Self-Service—New Agent Portal

myFirstCare Self-Service—New Agent Portal

Wednesday, August 29, 2018

We are pleased to announce that this past Saturday—August 25, 2018—we successfully launched our new Agent portal on the myFirstCare Self-Service platform. This launch marked the final phase of our complete overhaul and upgrade of our customer self-service portals, with the member portal and provider portal having launched in October 2017 and March 2018, respectively.
 
myFirstCare Self-Service provides our customers with a mobile-friendly portal experience, while delivering 24/7 access, more robust functionality, faster page loads, and intuitive navigation—all within a secure environment that includes the resources they have come to count on from FirstCare.
 
Some of the highlights of myFirstCare Self-Service for the new Agent portal includes:
  • Member search and ID card views;
  • Enrollment data for all group accounts and marketplace clients;
  • Group premium invoice look-up/view;
  • Commissions info;
  • Group Reports;
  • Online document repository;
  • View/edit personal info for portal account; and
  • Send/receive secure messages with FirstCare.
 
For further information on the new Agent and Employer portals, we’ve provided links to the following:  
And, in addition to this portal launch, all of our customers—members, providers, agents and/or employers—can now download our myFirstCare portal app on their smartphones. The app is currently available for all Android users (Google Play) and Apple iOS users (The App Store).

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