Here at FirstCare, we take protecting your privacy very seriously. We have safeguards in place to prevent your private information from falling into the wrong hands. If you have questions about your plan, benefits, or want to know if a phone call is from a reputable source, please contact us at the phone number on the back of your FirstCare Member ID card.

Contact Us

Our goal is to connect people in our communities with high quality health care and provide more responsive service. Which is why real people who know their industry, in Texas, reply, answer the phones, and welcome you in the door.

​Call Us

Call Monday through Friday, from 8 a.m. to 5 p.m. CT. 

  • HMO (including TRS)


  • PPO


  • Marketplace


  • Administrative Services


  • Medicaid (STAR)


  • CHIP




You can request information in larger print, audio (CD), braille, or in any other language format, if needed.

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Write Us

Customer Service
FirstCare Health Plans
1901 W. Loop 289
Suite 9
Lubbock, TX 79407
Corporate Offices
FirstCare Health Plans
12940 N. Hwy 183
Austin, TX 78750

Stop By – We’re Here to Help

Our regional offices are open to answer your questions.

Abilene Office
301 Cypress Street
Suite 400
Abilene, TX  79601
Amarillo Office
6900 I-40 West
Suite 295
Amarillo, TX 79101
Lubbock Office
1901 W Loop 289
Suite 9
Lubbock, TX 79407
Austin Office (Corporate Offices)
12940 N. Hwy 183
Austin, TX 78750


Stay Connected


Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1.855.828.1013 to get answers 24 hours a day, 7 days a week! TTY users can call 7-1-1 or  1.800.955.8771. Voice communication is available at 1.800.955.8770.

Behavioral Health Services

Having a tough time? Need to talk to someone? Make the most out of your day get help to navigate through a difficult time. Call our confidential behavioral health services line at 1.800.327.6943.

Ask the Pharmacist

Have a question about a specific drug, or a drug benefit in your plan? Email our Pharmacist for the answers you need!

The National Committee for Quality Assurance (NCQA) has awarded an accreditation status of Accredited for service and clinical quality that meet the basic requirements of NCQA's rigorous standards for consumer protection and quality improvement.

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