Electronic Visit Verification

Electronic Visit Verification (EVV) is a telephone and computer-based system that replaces paper time sheets, electronically verifies that service visits occur and documents the precise time service provision begins and ends. EVV replaces paper timesheets for EVV required services. EVV visits are required for EVV claim payment.

EVV Links

For the most recent EVV updates, please visit HHS EVV Provider Resources.

HHS EVV Tool Kit

Online Provider Directory

Click here to access our online provider directory.

Resources

Emergency vs. Urgent Care

A trip to the ER can be costly & time consuming. Follow these guidelines to help determine when a condition is serious enough to go to the ER versus visiting an Urgent Care center.

Talk to a Nurse
24-Hour Nurseline

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-877-505-7947 (TTY 711) to get answers 24 hours a day, 7 days a week!
STAR and CHIP Members call 1-855-828-1013 (TTY 711).

Service Area Maps



The National Committee for Quality Assurance (NCQA) awarded FirstCare Health Plans an Accredited Status (Commercial, Medicaid, Marketplace HMO, recertified 03/2021) - reflecting our continuous work to fulfill NCQA requirements for consumer protection & quality improvement.

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