Find a Provider

FirstCare’s provider networks are comprised of select groups of doctors, hospitals, clinics, pharmacies and other health care professionals who provide you with a full range of covered health care services. Your health plan or network is shown on the front of your FirstCare member ID card.

If you have questions about which network you have, call our Customer Service team at the number on the back of your card. For instructions on using the Provider Finder tool, click here.
 
IMPORTANT: Stay in-network to get the most out of your plan benefits and avoid higher fees and out-of-pocket costs.

In-Network Provider Directories

The table below lists the available FirstCare provider networks, as well as which plans are a part of those networks. Click the link for your network/plan to access your plan's online directory, and (when required) select your network from the dropdown box:

NOTE: Our online provider directories are best viewed using the current versions of Google Chrome, Safari, and Firefox. If you are using Microsoft's Internet Explorer™ (IE) or an older version of the browsers mentioned here, you may not be able to access the site's optimal functionality.
 
 
FirstCare Networks Plan Types
FirstCare Select Plus HMO Network
  • Large Group HMO
  • Small Group HMO (including ACA)
  • TRS-Active Care
FirstCare Access PPO Network
  • Large Group PPO
  • Small Group PPO (including ACA)
FirstCare Select HMO Network
  • Large Group HMO
  • Individual/Family HMO (including Marketplace)
  • Covenant Self-Funded
CHIP
  • CHIP
Covenant Focus Network
  • Transitional Lubbock Chamber of Commerce Employer Health Plans
FirstCare MyChoice™ PPO Network
  • MyChoice™ PPO (3-Tier)
STAR (Medicaid)
  • STAR
STAR (Medicaid)—MRSA
  • STAR-MRSA
Texas Health Steps (THSteps)
  • THSteps





















 

 
NOTE:  Please call the Customer Service phone number located on the back on your ID card for the following:
  • To obtain a non-electronic copy of the current Provider Directory, or for assistance to find available in-network providers; 
  • Additional provider information, such as provider credentials, not found in the Provider Finder.

Outside the Network/Service Area

Your FirstCare plan also includes coverage when you're outside the network or outside the service area, with some stipulations.
 
IMPORTANT: Stay in-network to get the most out of your plan benefits and avoid higher fees and out-of-pocket costs.
 
FirstCare HMO:  Out-of-Area Coverage
Your plan includes out-of-area coverage in certain circumstances. Call Customer Service to learn more.
 
FirstCare PPO:  Out-of-Network Coverage
Your plan includes out-of-network benefits. To search for providers outside of your plan’s network, select your network from the table above to access the Provider Finder. To view instructions on using the Provider Finder tool, click here. For additional provider information, such as provider credentials, not found in the Provider Finder, please contact Customer Service using the phone number on the back of your FirstCare member ID card.
 

Additional Tips for FirstCare Members

Click below to find helpful tips for using your FirstCare health plan to access the high-quality providers in your network.

FirstCare HMO Members

FirstCare PPO Members

 

Questions?

Our Customer Service team is standing by and ready to assist you.

Online Provider Directory

Click here to access our online provider directory—powered by Vitals™

Resources

Ask the Pharmacist

Have a question about a specific drug, or a drug benefit in your plan? Email our Pharmacist for the answers you need!

Talk to a NurseSM

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1.855.828.1013.

Service Area Maps



The National Committee for Quality Assurance (NCQA) has awarded an accreditation status of Accredited for service and clinical quality that meet the basic requirements of NCQA's rigorous standards for consumer protection and quality improvement.

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