Attention TRS Members!

Enrollment is now open through Tuesday, Aug. 22, 2017. For questions or to enroll, call 1.800.884.4901. To view 2017-2018 plan information, click here.

Group Health Plans

Health plans that work for Texans.

Welcome to FirstCare

We’re proud that your employer has selected FirstCare as your health plan provider. And we’re in business to serve you.

Just like many of the employers we serve, FirstCare is a Texas-based local business. We were built here and we’re still staffed by your friends and neighbors. We care about your well-being and work hard to help you stay healthy.

FirstCare offers a broad range of simple, easy to understand and hassle-free group health plans. Our plans connect you with the best hospitals, doctors and health services in our communities. We focus on competitive pricing and predictable costs to make health care easier on your wallet. And when you call FirstCare, you’re talking to a real person, right here — who can provide real answers, right away. Because caring comes first.

If you are not affiliated with the group plans listed below, please visit our Employers section for more plan options for your employees.

Lubbock Chamber of Commerce Employer Health Plan

If your employer is a member of the Lubbock Chamber of Commerce, you may have a FirstCare health plan. We offer comprehensive, affordable medical and dental group coverage with an extensive provider network.

View Lubbock Chamber of Commerce Plans

Teacher Retirement System of Texas (TRS) Plan

FirstCare has served the needs of retired teachers for more than a decade. Our TRS-ActiveCare HMO Plan includes a newly expanded service area, a new wellness program, and more.

View TRS-ActiveCare HMO Plan


 

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Better Hearing—A Better Quality of Life

FirstCare has teamed up with Amplifon Hearing Health Care to help you take control of your hearing. Amplifon is dedicated to helping you hear better with custom hearing solutions from the leading manufacturers, a low-price guarantee, and expert care, Amplifon is here to help you hear.

With Amplifon, you can access a discount for hearing aids and related services. For more information, visit www.amplifonusa.com/firstcare  or call 1.866.349.9053 today.
 



Health and Wellness Benefits

We want to help you stay healthy. That’s what FirstCare Plus is all about.
 
FirstCare Plus gives our members personal health support through online tools and resources. You can take a customized health assessment. Check out any symptoms that are worrying you. Discover programs to help you take charge of your health and wellness. Expecting a child? Access our new Expecting the Best® Maternity Program for information and educational tools. If you're a member, access FirstCare Plus (including our new Expecting the Best® Maternity Programhere.
 

Resources

Find a Provider

Ask the Pharmacist

Have a question about a specific drug, or a drug benefit in your plan? Email our Pharmacist for the answers you need!

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1.855.828.1013 to get answers 24 hours a day, 7 days a week! TTY users can call 7-1-1 or  1.800.955.8771. Voice communication is available at 1.800.955.8770.

Utilization Management

Ever wonder how we decide what services to authorize for our members? Our utilization management (UM) decisions are based on medical evidence and consensus of health care professionals. For more details, click here.


The National Committee for Quality Assurance (NCQA) has awarded an accreditation status of Accredited for service and clinical quality that meet the basic requirements of NCQA's rigorous standards for consumer protection and quality improvement.

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