Contact Your Regional Sales Representative

We’re Right Here For You

Our local representatives are ready to help you get set up and managing your health care benefits today.

Let us know how we can help you.

Abilene Region
    Vicki Ashley, Regional Sales Manager

Amarillo Region
    Dana Nicklaus, Regional Sales Manager

Lubbock and Midland/Odessa Region
    Dana Johnston, Regional Sales Manager

    Jessica Waits, Client Manager

Waco Region
    Frank Bustos, Sr. Group Sales Support Representative

Administrative Services (For All Regions)
    Claudia Rojas, Broker Contracting/Onboarding Supervisor

    Liza Cervantes, Sales Support Representative


Find a Provider Service Area Map

Access a Doctor, 24/7/365

FirstCare Virtual Care—powered by MDLIVE lets you connect with a doctor from wherever you are. For more details, click here.

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-855-828-1013 to get answers 24 hours a day, 7 days a week! TTY users can call 7-1-1 or  1-800-955-8771. Voice communication is available at 1-800-955-8770.

Utilization Management

Ever wonder how we decide what services to authorize for our members? Our utilization management (UM) decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

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