Submit a HIPAA Complaint

See something? Hear something? Say something!

To Make a HIPAA Complaint

You may use either of the following two methods to submit a HIPAA complaint:  
 
  • Click here to visit EthicsPoint—our online compliance portal—and select the "Make a Report" link at the top of the web page; or

  • Call 1-866-399-8161 (toll-free, within the United States, Guam, Puerto Rico and Canada), 24 hours a day, 365 days a year.
After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, you can use your report key and password to check your report for feedback or questions.
 
NOTE:  EthicsPoint is NOT 9-1-1 or Emergency Services: Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.

Privacy Questions or Concerns?

Questions or concerns about your rights to privacy under HIPAA or NOPP? Call the FirstCare Compliance Hotline at 1.866.399.8161 or write to:
 
FirstCare Health Plans
Attn: Privacy Officer
12940 N. Hwy 183
Austin, TX 78750

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