Important Individual & Family Member Portal Update
The new MyBSWHealth 24/7 member portal is live. Learn more here.
STAR and CHIP members: Visit for access to 24/7 self-service.
COVID-19 Update: We’re here for you.
As we continue to monitor the spread of COVID-19, we are committed to keeping you informed. Customer advocates are available by phone, as always. Click here for more information and benefit updates.
Member Update: Member cost-share waiver for COVID-19 care
Effective March 6, 2020, and until further notice, FirstCare Health Plans is waiving member cost-sharing for care related to COVID-19, which includes testing, telehealth services, outpatient office visits and inpatient hospital stays. This applies to fully insured Commercial and Medicare Advantage Dual SNP members. Members of self-funded employer groups should contact their Human Resources Department for information on covered benefits.

Individuals & Families

Why FirstCare?

Our health plans were built in Texas. We’re a part of this community. So when we say FirstCare is member-focused, what we really mean is that we care. Because we’re your friends and neighbors, we’re going to work with you to help you stay healthy. We’ll connect you with our community’s best hospitals, doctors, and health services. We’ll give you a fair deal. And when you call FirstCare, you’re talking to a real person, right here — who can provide real answers, right away. Because caring comes first.

Individual & Family Plans

FirstCare offers a variety of quality plans through the Health Insurance Marketplace (also known as the “health insurance exchange.”) If you need help matching a plan to your health needs, we’re right here for you.

View Individual & Family Plans

FirstCare Advantage Dual SNP (HMO SNP)

A health plan, with a Medicare contract, that is designed to meet the special needs of those who are eligible for both Medicare & Medicaid—serving Carson, Crosby, Deaf Smith, Floyd, Garza, Hale, Hockley, Hutchinson, Lamb, Lubbock, Lynn, Potter, Randall, Swisher, and Terry counties.

View Medicare Dual SNP Plan

Medicaid & CHIP

FirstCare STAR is a Medicaid program designed for low-income families, children, and pregnant women; including doctor visits, prescriptions, and more. For those not eligible for Medicaid, but who can’t afford other insurance, we offer FirstCare CHIP (Children’s Health Insurance Program)—providing health coverage for children in low-income families.

View Medicaid & CHIP Plans

The Ins and Outs of Insurance

We know that health insurance is a serious, and sometimes difficult topic to understand. To help, here's a quick, light-hearted cartoon video that explains health insurance using fun, easy-to-understand scenarios. It includes explanations of important insurance concepts, such as premiums, deductibles, provider networks, and how individuals pay for coverage and obtain medical care and prescription drugs when enrolled in various types of health insurance, including HMOs and PPOs. 

Health Insurance Explained – The YouToons Have It Covered,” The Henry J. Kaiser Family Foundation, accessed 02/25/2015,

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Medicaid (STAR/MRSA)
Medicare Dual SNP

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FirstCare Overview

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Service Area Maps

Medicaid (STAR/MRSA)
Medicare Dual SNP

Non-Discrimination Notice

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The National Committee for Quality Assurance (NCQA) awarded FirstCare Health Plans an Accredited Status (Commercial, Medicaid and Marketplace HMO, recertified 02/2018)—reflecting our continuous work to fulfill NCQA requirements for consumer protection & quality improvement.

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