FirstCare Discontinuing Individual & Family Plans in 2024

As of Jan. 1, 2024, FirstCare will no longer offer Individual & Family plans. To enroll in an individual & Family plan with Baylor Scott & White Health Plan or to see where plans are offered, visit If you have been auto-enrolled in an Individual & Family plan with Baylor Scott & White Health Plan, find more information here.

Questions? Call us at 1-855-572-7328.

Marketplace Premium Reduction
The American Rescue Plan Act of 2021 may help lower your healthcare premium.  Visit or contact your insurance agent to see if you are eligible.  And remember: 
  • Changing plans may reset your deductible back to zero. If you’ve already paid some or all of your deductible or maximum-out-of-pocket amount, consider keeping your current plan until next year.
  • If you sign up for a new plan or reselect your current plan to take advantage of your lower premium, make sure to update your auto-pay information with FirstCare Health Plans.  Don’t forget this important step in lowering your premium for 2021! 
Important Marketplace Member Portal Update
The new MyBSWHealth 24/7 member portal is live. Learn more here.

Individual & Family Marketplace Plans

If you’re not eligible for Medicaid or do not have coverage through your employer, you may need a Health Insurance Marketplace plan (also known as Health Care Exchange). FirstCare offers a range of Gold, Silver and Bronze Marketplace health plans with different coverage levels, deductibles and costs.

All of our Marketplace plans offer 100% coverage for preventive care. Pharmacy benefits are also included.

We’re happy to help you find a plan that fits your health needs as well as your budget. You may also be eligible for assistance with the Advance Premium Tax Credit or Cost Share Reduction program.


With our Marketplace Gold plans, you have low or no deductibles and pay the lowest out-of-pocket costs for covered services.

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With our Marketplace Silver Plans, you will pay lower premiums than our Gold Plans. Your deductible may be as low as $0, and your copayments for doctor visits or medications may be as low as $5.

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These are our most affordable Marketplace plans. With a Bronze Plan, you will pay lower premiums with slightly higher out-of-pocket costs.

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Stopping the Flu starts with you

Make plans to get a flu shot to protect yourself and your loved ones. The Centers for Disease Control and Prevention recommends everyone over six months of age get the seasonal influenza vaccine every year.

Ready for your flu shot?
Find an in-network pharmacy, through your Member Portal at or the Provider Search Tool.

Hearing Health for Life

FirstCare has teamed up with Amplifon Hearing Health Care to give you savings on hearing aids and services, at a convenient location in your neighborhood.
For more than 20 years, Amplifon has earned the trust of millions of people across the country. Their goal is to help you find the right solution for your hearing health by providing personalized service, high-quality care and exceptional products.

With Amplifon, you can access a discount for hearing aids and related services. For more information, click here or call 1-888-413-8752 today.

FirstCare Plus

Health and Wellness Benefits

We give our member personal health support through online tools and resources. You can take a customized health assessment. Check out any symptoms that are worrying you. Discover programs to help you take charge of your health and wellness.

Well-Being Assessment
The well-being assessment is a simple, digital health survey that helps you take steps toward a more vibrant and healthier life. Expecting the Best® Maternity Program
FirstCare Health Plans is pleased to offer the Expecting the Best® maternity program, focused on helping expectant mothers enjoy a healthy pregnancy. Once enrolled, participants can benefit from diverse program features for the duration of their pregnancy and one year postpartum. Participants receive helpful educational materials across distinct categories, including proper nutrition, early identification of pregnancy risk factors and available resources for any complications.

Talk to a Nurse
24-Hour Nurseline

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-877-505-7947 to get answers 24 hours a day, 7 days a week! TTY users can call 711.

For details on information in other languages, click here

Member Portal

Log In/Register

FirstCare is here for you.

Interested in a Marketplace plan?

FirstCare Health Plans: 1-866-522-2516

Baylor Scott & White Health Plan: 1-866-522-2515

Already a member? Call Customer Service at 1-855-572-7238.


FirstCare's Direct Enrollment Portal Service Area Map 2023 Marketplace Informational Flyer Find a Provider Get a Quote Pay Your Premium Automatic Payments GuideHelp setting up automatic premium payments for your Marketplace plan Rate Increase Justification Technology Assessment Program Marketplace Member Guide

Non-Discrimination Notice

FirstCare does not discriminate or exclude people based on race, color, national origin, age, disability or sex.

Learn more

Access a Doctor, 24/7/365

FirstCare Virtual Care—powered by MDLIVE lets you connect with a doctor from wherever you are.

Virtual Care

Talk to a Nurse
24-Hour Nurseline

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-877-505-7947 to get answers 24 hours a day, 7 days a week! TTY users can call 711.

Utilization Management

Ever wonder how we decide what services to authorize for our members? Our utilization management (UM) decisions are based on medical evidence and consensus of health care professionals.

Utilization Management

Population Health Management

Support for Your Health Needs

The National Committee for Quality Assurance (NCQA) awarded FirstCare Health Plans an Accredited Status (Commercial, Medicaid, Marketplace HMO, recertified 11/2022) - reflecting our continuous work to fulfill NCQA requirements for consumer protection & quality improvement.

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