Resources
FirstCare's Direct Enrollment Portal Service Area Map Find a Provider Get a Quote Pay Your Premium Rate Increase Justification (2019) Rate Review Justification (2018)
Non-Discrimination Notice
FirstCare does not discriminate or exclude people based on race, color, national origin, age, disability, or sex. Read more
here.
Ask the Pharmacist
Have a question about a specific drug, or a drug benefit in your plan? Email our
Pharmacist for the answers you need!
Access a Doctor, 24/7/365
FirstCare Virtual Care—powered by MDLIVE lets you connect with a doctor from wherever you are. For more details,
click here.
Talk to a Nurse—Nurse24™
Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling
1-855-828-1013 to get answers 24 hours a day, 7 days a week! TTY users can call
7-1-1 or
1-800-955-8771. Voice communication is available at
1-800-955-8770.
Utilization Management
Ever wonder how we decide what services to authorize for our members? Our utilization management (UM) decisions are based on medical evidence and consensus of health care professionals. For more details,
click here.