Behavioral Health

Getting help

Behavioral health and substance abuse services are offered to FirstCare STAR, CHIP and/or CHIP Perinate Newborn members. This is care for an emotional, alcohol, or drug problem. For this kind of help, call FirstCare’s Behavioral Health Services at 1-800-327-6934, 24 hours a day, 7 days a week.

You do not need a referral to get help from FirstCare’s Behavioral Health Services. Our Customer Service Representatives speak both English and Spanish. If you speak another language we can connect you with an interpreter. Behavioral health and substance abuse services are not covered for FirstCare CHIP Perinate members (Moms).

What you should do if you have an emergency

If you are having an emergency and need immediate medical care, go to the nearest Emergency Room (ER) or call 9-1-1. If you do not have life threatening injuries or symptoms or do not need immediate medical care, call your Primary Care Provider first. Your doctor can help you and give you advice.  

How to learn more about behavioral health

Visit the American Psychological Association at www.apa.org. Learn more about specific mental health issues such as:
  • Anxiety (feelings of tension, worry)
  • Bipolar disorder
  • Addictions
  • Attention-deficit hyperactivity disorder (ADHD)
  • Eating disorders (Anorexia/Bulimia)

Need Help?
Contact Us!

We can help you find a doctor, schedule a checkup, or answer any questions you have about your benefits.
 
Call FirstCare Customer Service at 1-800-431-7798 (STAR) or 1-877-639-2447 (CHIP). We're open Monday through Friday, from 8 a.m. to 5 p.m., excluding state approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.
 
Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter.

Members with hearing loss can call FirstCare’s TTY line 1-800-562-5259 or the Relay Texas number 7-1-1. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Email: cservice@firstcare.com

Resources

Ask the Pharmacist

Have a question about a specific drug, or a drug benefit in your plan? Email our Pharmacist for the answers you need!

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? FirstCare members can talk to a nurse by calling 1-855-828-1013. Get answers 24 hours a day, 7 days a week! Information is available in English and Spanish. Interpreter services available upon request. TTY users can call 7-1-1 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

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