CHIP Value-Added Services and Program Updates

CHIP Value-Added Services

FirstCare Health Plans is committed to helping you and your family with these Value-Added Services for our CHIP members:

  • One “Expecting the Best” packet per pregnancy for expecting CHIP members. The packet includes a pregnancy handbook and other educational materials. Call 1-877-639-2447 to learn more.
  • One sports physical each year for CHIP members age 19 and younger. Call 1-877-639-2447 to learn more.
  • One $15 gift card per year for new or existing CHIP members age 20 and under who get a timely well child checkup. To request gift card, complete the form. online / printable
  • One $20 gift card for CHIP members who have a follow-up doctor visit within 7 days of discharge from a behavioral health hospital stay. To request gift card, complete the form. online / printable
  • One $25 gift card for CHIP members diagnosed with anxiety or depression for getting a follow-up doctor visit within 45 days of discharge from a behavioral health stay or emergency room visit. To request gift card, complete the form. online / printable
  • One $25 gift card for CHIP members who receive timely postpartum visits. Postpartum visits are considered timely if the visit happens within 21 to 56 days after delivery. To request gift card, complete the form. online / printable
  • One $25 gift card per year for new or existing CHIP members who participate in FirstCare’s Asthma Disease Management program. Talk to your Case Manager to learn more.
  • One $100 gift card for newborn supplies for pregnant CHIP members who receive timely prenatal checkups. Prenatal checkups are considered timely if visits happen in the first trimester, or within 42 days of enrollment with FirstCare. To request gift card, complete the form. online / printable
  • Talk to a Nurse—Nurse 24TM. Access to FirstCare’s nurse advice line. Call 1-855-828-1013 (TTY 7-1-1) for health questions 24 hours a day, 7 days a week.
Restrictions and limitations apply.

Join Texas WIC

Women, Infants, and Children (WIC) provides Texas families real support to get healthy and stay healthy.  Pregnant women, new mothers, infants, and children up to their 5th birthday are eligible for WIC. Click here to learn more.

Mosquito Repellent Benefit

Texas covers certain mosquito repellent products for the prevention of Zika virus as a benefit in Medicaid and other state programs. The mosquito repellent benefit begins February 12, 2018, and will run continuously year-round. For more information, view PDF.

 

Access a Doctor, 24/7/365

FirstCare Virtual Care—powered by MDLIVE let’s you connect with a doctor from wherever you are. Find out more here.

Need Help?
Contact Us!

Call FirstCare CHIP Customer Service at 1-877-639-2447. 

We're open Monday through Friday, from 8 a.m. to 5 p.m., excluding state approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.
 
Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille, or in any other language format, if needed. For help, call FirstCare CHIP Customer Service at 1-877-639-2447.

Members with hearing loss can call the Relay Texas number 7-1-1. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Resources

CHIP Service Area CHIP Member News

Ask the Pharmacist

Have a question about a specific drug, or a drug benefit in your plan? Email our Pharmacist for the answers you need!

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? FirstCare members can talk to a nurse by calling 1-855-828-1013. Get answers 24 hours a day, 7 days a week! Information is available in English and Spanish. Interpreter services available upon request. TTY users can call 7-1-1 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

Helpful Links and Phone Numbers

CHIPInformation and Referral:
2-1-1 or 1-877-541-7905
Helpline: 1-800-335-8957 
Enrollment Helpline: 1-800-964-2777
TTY: 1-800-735-2989 
MCNA Dental (CHIP)Medicaid & CHIP dental plan for Texas
1-855-691-6262
TTY: 1-800-955-8771
DentaQuest (CHIP)Medicaid & CHIP dental plan for Texas
1-800-508-6775
TTY: 1-800-855-2880
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager 
1-877-908-6023
TTY: 7-1-1
OCCC Financial Literacy Information1-800-538-1579

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