CHIP Value-Added Services and Program Updates

Updated CHIP Value-Added Services as of September 1, 2020

CHIP Value-Added Services

FirstCare Health Plans is committed to helping you and your family with these Value-Added Services for our CHIP members:

  • One $25 gift card per year for new or existing CHIP members age 20 and under who get a timely well-child checkup. To request gift card, call 1-877-639-2447 or complete the form. online / printable
  • One $20 gift card for CHIP members who have a follow-up doctor visit within 7 days of discharge from a behavioral health hospital stay. To request gift card, call 1-877-639-2447 or complete the form. online / printable
  • One $25 gift card for CHIP members diagnosed with anxiety or depression for getting a follow-up doctor visit within 45 days of discharge from a behavioral health stay or emergency room visit. To request gift card, call 1-877-639-2447 or complete the form. online / printable
  • One $25 gift card per year for new or existing CHIP members who participate in FirstCare’s Asthma Disease Management program. Talk to your Case Manager to learn more.
  • Wellness Webinars. CHIP members can access the quarterly wellness webinars though the FirstCare Member Portal.
  • Talk to a Nurse—Nurse 24TM. Access to FirstCare’s nurse advice line. Call 1 855 828 1013 (TTY 7-1-1) for health questions 24 hours a day, 7 days a week.
  • One sports physical each year for CHIP members age 19 and younger. Call 1 877 639 2447 to learn more.
  • “Expecting the Best®Pregnancy Management Program:
    • Early enrollment in Case Management support program
    • Access to a nurse 24 hours a day, 7 days a week
    • Educational text messages throughout pregnancy and baby’s first year
    • Planning for delivery, including individual support during and after pregnancy
    • Postpartum depression screening following delivery
    • Parental education for newborn health
    • Planning for returning to work
  • ​FirstCare Baby Shower. New expectant moms receive a diaper bag and other small items for their participation in a FirstCare Baby Shower. The shower includes health facts, community resources, activities, and healthy snacks.
Restrictions and limitations apply.

Join Texas WIC

Women, Infants, and Children (WIC) provides Texas families real support to get healthy and stay healthy.  Pregnant women, new mothers, infants, and children up to their 5th birthday are eligible for WIC. Click here to learn more.

Mosquito Repellent Benefit

Texas covers certain mosquito repellent products for the prevention of Zika virus as a benefit in Medicaid and other state programs. The mosquito repellent benefit begins February 12, 2018, and will run continuously year-round. For more information, view PDF.

Member Portal

Log In/Register

Authorization Information

Click here to access authorization information.

Access a Doctor, 24/7/365

FirstCare Virtual Care—powered by MDLIVE let’s you connect with a doctor from wherever you are. Find out more here.

Need Help?
Contact Us!

Call FirstCare CHIP Customer Service at 1-877-639-2447. 

We're open Monday through Friday, from 8 a.m. to 5 p.m., excluding state approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.
 
Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille, or in any other language format, if needed. For help, call FirstCare CHIP Customer Service at 1-877-639-2447.

Members with hearing loss can call the Relay Texas number 7-1-1. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Resources

CHIP Service Area CHIP Member News

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? FirstCare members can talk to a nurse by calling 1-855-828-1013. Get answers 24 hours a day, 7 days a week! Information is available in English and Spanish. Interpreter services available upon request. TTY users can call 7-1-1 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

Helpful Links and Phone Numbers

CHIPInformation and Referral:
2-1-1 or 1-877-541-7905
Enrollment Helpline: 1-800-964-2777
TTY: 1-800-735-2989 
MCNA Dental (CHIP)Medicaid & CHIP dental plan for Texas
1-855-691-6262
TTY: 1-800-955-8771
DentaQuest (CHIP)Medicaid & CHIP dental plan for Texas
1-800-508-6775
TTY: 1-800-855-2880
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager 
1-877-908-6023
TTY: 7-1-1
OCCC Financial Literacy Information1-800-538-1579

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