Helpful Links for STAR & CHIP

Find health facts, support, and answers to many of your questions by visiting the websites below.

Medicaid (STAR)

Texas Medicaid Program
www.yourtexasbenefits.com

CHIP

CHIP Website
www.chipmedicaid.org

Diet and Nutrition

Womens, Infants and Children Program - WIC
www.dshs.state.tx.us/wichd

How to Live Healthy

Let’s Move - how to eat healthy and stay fit
https://letsmove.obamawhitehouse.archives.gov

Kids - how the body works, fitness, recipes and more
www.kidshealth.org

Child Safety

Safe Kids USA - safety basics, tips and how-to's
www.safekids.org

Health Issues

American Diabetes Association
www.diabetes.org

Asthma
www.cdc.gov/asthma

Other Facts

Texas Department of State Health Services
www.dshs.state.tx.us

Office of Consumer Credit Commissioner
www.occc.state.tx.us

Substance Abuse and Mental Health Services Administration (SAMHSA)
http://beta.samhsa.gov/

Texas HIV/STD Community Resource Directory
http://docplayer.net/2538426-Texas-hiv-std-community-resource-directory.html

Womens, Infants and Children Program - WIC
www.dshs.state.tx.us/wichd

Children with Special Health Care Needs (CSHCN) Services Program
http://www.dshs.state.tx.us/cshcn/default.shtm

Need Help?
Contact Us!

We can help you find a doctor, schedule a checkup, or answer any questions you have about your benefits.
 
Call FirstCare Customer Service at 1-800-431-7798 (STAR) or 1-877-639-2447 (CHIP). We're open Monday through Friday, from 8 a.m. to 5 p.m., excluding state approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.
 
Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter.

Members with hearing loss can call FirstCare’s TTY line 1-800-562-5259 or the Relay Texas number 7-1-1. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Email: cservice@firstcare.com

Resources

Ask the Pharmacist

Have a question about a specific drug, or a drug benefit in your plan? Email our Pharmacist for the answers you need!

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? FirstCare members can talk to a nurse by calling 1-855-828-1013. Get answers 24 hours a day, 7 days a week! Information is available in English and Spanish. Interpreter services available upon request. TTY users can call 7-1-1 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

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