STAR Medicaid Pharmacy & Drugs

FirstCare STAR members can access prescriptions through any pharmacy that is contracted with Navitus Health Solutions. Navitus administers prescription benefits for FirstCare STAR Members.

Find Your Pharmacy

FirstCare STAR members can a list of in-network pharmacies by using the tool below. Navitus Health Solutions, FirstCare's pharmacy benefits manager, has provided this searchable directory to help you locate the closest and most convenient pharmacy for you. Click below to get started.

You can also view your pharmacy directory using the links below:

Formulary

FirstCare uses the state mandated STAR formulary. The formulary is available on the Texas Medicaid Drug Vendor Drug Program website.

Click here to download the PDF of the Texas STAR Formulary.

The Texas STAR Formulary is available in paper form without charge. To request a copy, please call FirstCare STAR Customer Service at 1-800-431-7798.

Prior Authorizations

To obtain a prior authorization, providers should call Navitus at 1-877-908-6023. To access drug specific prior authorization forms, please visit the Navitus website.

Download the State of Texas Standard Prior Authorization Form.

Pharmacy Provider Manual

To obtain a copy of the Pharmacy Provider Manual, please visit
www.navitus.com and go to the provider section.

For Pharmacy questions contact Customer Service at 1-800-431-7798.

Access a Doctor, 24/7/365

FirstCare Virtual Care—powered by MDLIVE let’s you connect with a doctor from wherever you are. Find out more here.

Need Help?
Contact Us!

Call FirstCare STAR Customer Service at 1-800-431-7798.

We're open Monday through Friday, from 8 a.m. to 5 p.m., excluding state approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.

Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille, or in any other language format, if needed. For help, call FirstCare STAR Customer Service at 1-800-431-7798.

Members with hearing loss can call FirstCare’s TTY line 1-800-562-5259 or the Relay Texas number 7-1-1. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Email: cservice@firstcare.com

Resources

Find a Provider

Click below for the STAR provider directories:

STAR (Lubbock): online / printable
STAR (MRSA West): online / printable

STAR Medicaid Service Area STAR Member News

Ask the Pharmacist

Have a question about a specific drug, or a drug benefit in your plan? Email our Pharmacist for the answers you need!

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? FirstCare members can talk to a nurse by calling 1-855-828-1013. Get answers 24 hours a day, 7 days a week! Information is available in English and Spanish. Interpreter services available upon request. TTY users can call 7-1-1 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

Helpful Links and Phone Numbers

Texas MedicaidInformation and Referral:
2-1-1 or 1-877-541-7905
Helpline: 1-800-335-8957
Enrollment Helpline: 1-800-964-2777
TTY: 1-800-735-2989
Texas Health Steps (THSteps)Health care for children, birth through age 20, who have Medicaid
1-877-847-8377 (1-877-THSTEPS)
MCNA Dental (Medicaid)Medicaid & CHIP dental plan for Texas
1-855-691-6262
TTY: 1-800-955-8771
DentaQuest (Medicaid)Medicaid & CHIP dental plan for Texas
1-800-516-0165
TTY: 1-800-855-2880
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager
1-877-908-6023
TTY: 7-1-1
OCCC Financial Literacy Information1-800-538-1579