Resources
STAR Medicaid Service Area STAR Member News
Ask the Pharmacist
Have a question about a specific drug, or a drug benefit in your plan? Email our
Pharmacist for the answers you need!
Talk to a Nurse—Nurse24™
Need care advice? Should you see a doctor? FirstCare members can talk to a nurse by calling
1-855-828-1013. Get answers 24 hours a day, 7 days a week! Information is available in English and Spanish. Interpreter services available upon request. TTY users can call
7-1-1 or
1-800-955-8771. Voice communication is available at
1-800-955-8770.
Utilization Management
Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals. For more details,
click here.
Helpful Links and Phone Numbers
Texas MedicaidInformation and Referral:
2-1-1 or 1-877-541-7905
Helpline: 1-800-335-8957
Enrollment Helpline: 1-800-964-2777
TTY: 1-800-735-2989
Texas Health Steps (THSteps)Health care for children, birth through age 20, who have Medicaid
1-877-847-8377 (1-877-THSTEPS)
MCNA Dental (Medicaid)Medicaid & CHIP dental plan for Texas
1-855-691-6262
TTY: 1-800-955-8771
DentaQuest (Medicaid)Medicaid & CHIP dental plan for Texas
1-800-516-0165
TTY: 1-800-855-2880
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager
1-877-908-6023
TTY: 7-1-1
OCCC Financial Literacy Information