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Individuals & Families

STAR Family Planning

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Family Planning is about safe sex, planning on when to have children, and prevention of sexually transmitted infections.
 
It’s not just for women who want to “prevent a pregnancy.”
 
Anyone can see a family planning provider, no parental consent is required, and all visits are kept private and confidential.

Family planning services

  • Counseling
  • Health and sex education
  • Contraceptives: ways to prevent pregnancy, such as condoms and birth control
  • Preconception care: before a baby, if you are thinking about having a baby
  • Emergency contraception: a backup method to prevent pregnancy
  • Screening: finding any problems that may affect you or your baby
  • HIV/AIDS testing
  • Pregnancy testing

Learn how to protect yourself and more

  • How to pick the right kind of birth control, one that works for you
  • How to have a healthy baby
  • How to prepare for children
  • How to reduce the risk of birth defects
  • How to prevent sexually transmitted diseases (STDs)
  • How to find out if you have an STD
  • How to spot early signs of illness like breast, cervical, and testicular cancer

Other resources

To find a provider through the Family Planning site, visit the DSHS Family and Community Health Services Clinic Locator link or call FirstCare STAR Customer Service toll-free at 1-800-431-7798.

Member Portal

Log In/Register

Authorization Information

Access authorization information

Find a Provider

Click below for the STAR provider directories:

STAR (Lubbock)
STAR (MRSA West)

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FirstCare Virtual Care—powered by MDLIVE lets you connect with a doctor from wherever you are.

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Need Help?
Contact Us!

Call FirstCare STAR Customer Service at 1-800-431-7798.

We're open 8 a.m. to 5 p.m. weekdays, excluding state approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.

Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille or in any other language format, if needed. For help, call FirstCare STAR Customer Service at 1-800-431-7798.

Members with hearing loss can call the Relay Texas number 711. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Resources

STAR Medicaid Service Area STAR Member News

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? FirstCare members can talk to a nurse by calling 1-855-828-1013. Get answers 24 hours a day, 7 days a week! Information is available in English and Spanish. Interpreter services available upon request. TTY users can call 711 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals.

Learn more

Grow Well™ App

Your one place to find trusted health information and connect to FirstCare resources for you and your family through every age and stage. Text “App” to 844.903.GROW (4769) or learn more here.

Helpful Links and Phone Numbers

Texas MedicaidInformation and Referral:
2-1-1 or 1-877-541-7905
Enrollment Helpline: 1-800-964-2777
TTY: 1-800-735-2989
Texas Health Steps (THSteps)Health care for children, birth through age 20, who have Medicaid
1-877-847-8377 (1-877-THSTEPS)
MCNA Dental (Medicaid)Medicaid & CHIP dental plan for Texas
1-855-691-6262
TTY: 1-800-955-8771
DentaQuest (Medicaid)Medicaid & CHIP dental plan for Texas
1-800-516-0165
TTY: 1-800-855-2880
United DentalMedicaid & CHIP dental plan for Texas
1-877-901-7321
TTY: 711
Liberty Dental (Medicaid)Dental services for Medicaid STAR pregnant women age 21 and over
1-877-550-4374
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager
1-877-908-6023
TTY: 711
OCCC Financial Literacy Information1-800-538-1579

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