Individuals & Families / STAR & CHIP / STAR Medicaid / Family Planning

STAR Family Planning

Family Planning is about safe sex, planning on when to have children, and prevention of sexually transmitted infections.

It’s not just for women who want to “prevent a pregnancy.”

Anyone can see a family planning provider, no parental consent is required, and all visits are kept private and confidential.

Family planning services

Counseling
Health and sex education
Contraceptives: ways to prevent pregnancy, such as condoms and birth control
Preconception care: before a baby, if you are thinking about having a baby
Emergency contraception: a backup method to prevent pregnancy
Screening: finding any problems that may affect you or your baby
HIV/AIDS testing
Pregnancy testing

Learn how to protect yourself and more

How to pick the right kind of birth control, one that works for you
How to have a healthy baby
How to prepare for children
How to reduce the risk of birth defects
How to prevent sexually transmitted diseases (STDs)
How to find out if you have an STD
How to spot early signs of illness like breast, cervical, and testicular cancer

Other resources

To find a provider through the Family Planning site, visit the DSHS Family and Community Health Services Clinic Locator link or call FirstCare STAR Customer Service toll-free at 1-800-431-7798.

Access a Doctor, 24/7/365

FirstCare Virtual Care—powered by MDLIVE lets you connect with a doctor from wherever you are. Find out more here.

Need Help?
Contact Us!

Call FirstCare STAR Customer Service at 1-800-431-7798.

We're open Monday through Friday, from 8 a.m. to 5 p.m., excluding state approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.

Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille, or in any other language format, if needed. For help, call FirstCare STAR Customer Service at 1-800-431-7798.

Members with hearing loss can call FirstCare’s TTY line 1-800-562-5259 or the Relay Texas number 7-1-1. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Resources

Find a Provider

Click below for the STAR provider directories:

STAR (Lubbock): online / printable
STAR (MRSA West): online / printable

STAR Medicaid Service Area STAR Member News

Ask the Pharmacist

Have a question about a specific drug, or a drug benefit in your plan? Email our Pharmacist for the answers you need!

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? FirstCare members can talk to a nurse by calling 1-855-828-1013. Get answers 24 hours a day, 7 days a week! Information is available in English and Spanish. Interpreter services available upon request. TTY users can call 7-1-1 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

Helpful Links and Phone Numbers

Texas MedicaidInformation and Referral:
2-1-1 or 1-877-541-7905
Helpline: 1-800-335-8957
Enrollment Helpline: 1-800-964-2777
TTY: 1-800-735-2989
Texas Health Steps (THSteps)Health care for children, birth through age 20, who have Medicaid
1-877-847-8377 (1-877-THSTEPS)
MCNA Dental (Medicaid)Medicaid & CHIP dental plan for Texas
1-855-691-6262
TTY: 1-800-955-8771
DentaQuest (Medicaid)Medicaid & CHIP dental plan for Texas
1-800-516-0165
TTY: 1-800-855-2880
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager
1-877-908-6023
TTY: 7-1-1
OCCC Financial Literacy Information1-800-538-1579