STAR Program Updates

Join Texas WIC

Women, Infants, and Children (WIC) provides Texas families real support to get healthy and stay healthy.  Pregnant women, new mothers, infants, and children up to their 5th birthday are eligible for WIC. Click here to learn more.

Mosquito Repellent Benefit

Texas covers certain mosquito repellent products for the prevention of Zika virus as a benefit in Medicaid and other state programs. The mosquito repellent benefit begins May 1, 2017 and ends on December 31, 2017.

For more information, view PDF.

Updated STAR Value-Added Services

The following are new Value-Added Services for STAR Members, effective September 1, 2016:

  • One Expecting the Best® packet per pregnancy for pregnant FirstCare members. The packet includes a pregnancy handbook and other educational materials.
  • One $25 gift card for FirstCare members who receive timely postpartum visits. Postpartum visits are considered timely if the visit happens within 21 to 56 days after delivery. 
  • One $15 gift card per year for new or existing FirstCare members age 20 and under who get a timely Texas Health Steps check up.
  • One $20 gift card for FirstCare members who have a follow-up doctor visit within 7 days of discharge from a behavioral health hospital stay.
  • One $25 gift card per year for new or existing FirstCare members who participate in FirstCare’s Asthma Disease Management program.
  • ​One $75 gift card for newborn supplies for pregnant FirstCare members who receive timely prenatal checkups. Pre-natal checkups are considered timely if visits happen in the first trimester, or within 42 days of enrollment with FirstCare. 

Need Help?
Contact Us!

Call FirstCare STAR Customer Service at 1-800-431-7798. 

We're open Monday through Friday, from 8 a.m. to 5 p.m., excluding state approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.
 
Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille, or in any other language format, if needed. For help, call FirstCare STAR Customer Service at 1-800-431-7798.

Members with hearing loss can call FirstCare’s TTY line 1-800-562-5259 or the Relay Texas number 7-1-1. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Email: cservice@firstcare.com

Resources

STAR Medicaid Service Area STAR Member News

Ask the Pharmacist

Have a question about a specific drug, or a drug benefit in your plan? Email our Pharmacist for the answers you need!

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? FirstCare members can talk to a nurse by calling 1-855-828-1013. Get answers 24 hours a day, 7 days a week! Information is available in English and Spanish. Interpreter services available upon request. TTY users can call 7-1-1 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

Helpful Links and Phone Numbers

Texas MedicaidInformation and Referral:
2-1-1 or 1-877-541-7905
Helpline: 1-800-335-8957 
Enrollment Helpline: 1-800-964-2777
TTY: 1-800-735-2989 
Texas Health Steps (THSteps)Health care for children, birth through age 20, who have Medicaid
1-877-847-8377 (1-877-THSTEPS)
MCNA Dental (Medicaid)Medicaid & CHIP dental plan for Texas
1-855-691-6262
TTY: 1-800-955-8771
DentaQuest (Medicaid)Medicaid & CHIP dental plan for Texas
1-800-516-0165
TTY: 1-800-855-2880
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager 
1-877-908-6023
TTY: 7-1-1
OCCC Financial Literacy Information

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