STAR Value-Added Services and Program Updates

Updated STAR Value-Added Services as of September 1, 2020

STAR Value-Added Services

FirstCare Health Plans is committed to helping you and your family with these Value-Added Services for our STAR members:

  • One $75 gift card for newborn supplies for pregnant STAR members who receive timely prenatal checkups. Prenatal checkups are considered timely if visits happen in the first trimester, or within 42 days of enrollment with FirstCare. To request gift card, call 1-800-431-7798 or complete the form online / printable
  • One $75 gift card for STAR members who receive timely postpartum visits. Postpartum visits are considered timely if the visits happen within 21 to 56 days after delivery. To request gift card, call 1-800-431-7798 or complete the form. online / printable
  • One $20 gift card for members attending a FirstCare Baby Shower and completing one prenatal visit during the first trimester or within 42 days of enrollment with FirstCare. To request gift card, call 1-800-431-7798 or complete the form. online / printable
  • One $20 gift card for members attending a FirstCare Baby Shower and completing a timely postpartum visit within 21 to 56 days after delivery. To request gift card, call 1-800-431-7798 or complete the form. online / printable
  • Up to $500 a year for Extra Dental Services for Pregnant Women. Pregnant women 21 and older can get up to $500 a year for dental checkups and extra services through Liberty Dental.
  • One $25 gift card per year for new or existing STAR members age 20 and under who get a timely Texas Health Steps checkup.  To request gift card, call 1‑800‑431‑7798 or complete the form. online / printable
  • One $20 gift card for STAR members who have a follow-up doctor visit within 7 days of discharge from a behavioral health hospital stay. To request gift card, call 1-800-431-7798 or complete the form. online / printable
  • One $25 gift card for STAR members diagnosed with anxiety or depression for getting a follow-up doctor visit within 45 days of discharge from a behavioral health stay or emergency room visit. To request gift card, call 1-800-431-7798 or complete the form. online / printable
  • One $25 gift card for STAR members ages 1-17 taking anti-psychotic medications who receive a blood glucose and a cholesterol test. To request gift card, call 1-800-431-7798 or complete the form. online / printable
  • One $25 gift card per year for new or existing STAR members who participate in FirstCare’s Asthma Disease Management program. Talk to your Case Manager to learn more.
  • One $20 gift card per year for new or existing STAR members who participate in FirstCare’s Diabetes Disease Management program. Talk to your Case Manager to learn more.
  • One sports physical each year for STAR members age 19 and younger. Call 1‑800‑431‑7798 to learn more.
  • One annual eye exam for STAR adult members through a FirstCare STAR eye care provider.​$200 annually toward select eyeglass frames, lenses, and contact lenses that are not covered by Medicaid for all FirstCare members.
  • Wellness Webinars. STAR members can access the quarterly wellness webinars though the FirstCare Member Portal.
  • Talk to a Nurse—Nurse 24TM. Access to FirstCare’s nurse advice line. Call 1 855 828 1013 (TTY 7-1-1) for health questions 24 hours a day, 7 days a week.
  • In-home support for pregnant STAR members in Care Management for high risk conditions such as diabetes, hypertension, and severe nausea.
  • “Expecting the Best” Pregnancy Management Program:
    • Early enrollment in Case Management support program
    • Access to a nurse 24 hours a day, 7 days a week
    • Educational text messages throughout pregnancy and baby’s first year
    • Planning for delivery, including individual support during and after pregnancy
    • Postpartum depression screening following delivery
    • Parental education for newborn health
    • Planning for returning to work
  • FirstCare Baby Shower. New expectant moms receive a diaper bag and other small items for their participation in a FirstCare Baby Shower. The shower includes health facts, community resources, activities, and healthy snacks.
Restrictions and limitations apply

Join Texas WIC

Women, Infants, and Children (WIC) provides Texas families real support to get healthy and stay healthy.  Pregnant women, new mothers, infants, and children up to their 5th birthday are eligible for WIC. Click here to learn more.

Mosquito Repellent Benefit

Texas covers certain mosquito repellent products for the prevention of Zika virus as a benefit in Medicaid and other state programs. The mosquito repellent benefit begins February 12, 2018, and will run continuously year-round. For more information, view PDF.

 

Member Portal

Log In/Register

Authorization Information

Click here to access authorization information.

Access a Doctor, 24/7/365

FirstCare Virtual Care—powered by MDLIVE lets you connect with a doctor from wherever you are. Find out more here.

Need Help?
Contact Us!

Call FirstCare STAR Customer Service at 1-800-431-7798. 

We're open Monday through Friday, from 8 a.m. to 5 p.m., excluding state approved holidays. If you call after hours, please leave us a message. We return all calls the next business day.
 
Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille, or in any other language format, if needed. For help, call FirstCare STAR Customer Service at 1-800-431-7798.

Members with hearing loss can call the Relay Texas number 7-1-1. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Resources

Find a Provider

Click below for the STAR provider directories:
STAR Medicaid Service Area STAR Member News

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? FirstCare members can talk to a nurse by calling 1-855-828-1013. Get answers 24 hours a day, 7 days a week! Information is available in English and Spanish. Interpreter services available upon request. TTY users can call 7-1-1 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.

Utilization Management

Ever wonder how we decide to authorize services? Our decisions are based on medical evidence and consensus of health care professionals. For more details, click here.

Helpful Links and Phone Numbers

Texas MedicaidInformation and Referral:
2-1-1 or 1-877-541-7905
Enrollment Helpline: 1-800-964-2777
TTY: 1-800-735-2989 
Texas Health Steps (THSteps)Health care for children, birth through age 20, who have Medicaid
1-877-847-8377 (1-877-THSTEPS)
MCNA Dental (Medicaid)Medicaid & CHIP dental plan for Texas
1-855-691-6262
TTY: 1-800-955-8771
DentaQuest (Medicaid)Medicaid & CHIP dental plan for Texas
1-800-516-0165
TTY: 1-800-855-2880
United DentalMedicaid & CHIP dental plan for Texas
1-877-901-7321
TTY: 7-1-1
Liberty Dental (Medicaid)Dental services for Medicaid STAR pregnant women age 21 and over
1-877-550-4374
Navitus Health SolutionsFirstCare’s Pharmacy Benefit Manager 
1-877-908-6023
TTY: 7-1-1
OCCC Financial Literacy Information1-800-538-1579

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