URGENT—Hurricane Harvey

Due to the effects of Hurricane Harvey, if your facility or practice is experiencing a closure or a disruption in services or hours, please contact your FirstCare Provider Relations representative so we can redirect members in need of care.


Why work with FirstCare?

Like you, we are deeply committed to doing the right thing for the health of our communities. FirstCare is Texas-based and provider-owned, so we know what it means to deliver quality care, right here. We want doctors to be in charge of patient care. We’ll do everything we can to help you achieve better patient outcomes.
Partnering with FirstCare can connect you with more than 4,600 contracted facilities, including 199 hospitals, and more than 16,400 primary care and specialty providers. Our strong local ties can generate favorable new business — from commercial to government-employed patients — all at competitive, profitable rates. FirstCare has tremendous expertise in compliance, administration, and processing for STAR and CHIP programs. And we do it all with high ease of use, high reliability and low administrative hassle.

Learn More About Becoming a Provider >


Contact Your FirstCare Provider Relations Team

Our Provider Relations Team is here for you. If you have questions, please contact your provider relations representative:

Region Phone Email
Abilene 325.670.3882
Amarillo 806.467.3200
Lubbock, Waco and
all other areas
806.784.4380 prlubbock@firstcare.com

Corporate Medical Advisory Committee (CMAC)

The Corporate Medical Advisory Committee (CMAC) develops, reviews and approves clinical programs and guidelines, studies, and other clinical activities related to the health care services provided to FirstCare members.


Provider News

CHIP—Upcoming CHIP Provider Enrollment Webinar

Tuesday, October 10, 2017

On October 31, 2017, TMHP will conduct a live webinar designed to offer a high-level introduction on Provider Enrollment as it relates to CHIP Providers.
The CHIP Provider Enrollment Webinar is an introduction to Provider Enrollment on the Portal (PEP), account activation for new providers, PEP benefits and features and a high-level description of how to navigate through the PEP process.
Topics covered:

  • Identify reasons to enroll using PEP
  • Activate an administrator account
  • Understand the steps in the enrollment process
  • Understand the user expectations during the PEP process
  • Use the “hover-over” feature to get field descriptions
  • Identify error-messages
  • List Affordable Care Act (ACA) requirements
  • Perform the steps to enroll using PEP
  • Understand CHIP provider enrollment requirements
  • Find additional resources on the TMHP website
Click the following link to register:
For more information, call the TMHP Contact Center at 1-800-925-9126.

Medicaid—Benefit Update for Early Childhood Intervention—Effective September 1, 2017

Thursday, September 7, 2017

Effective for dates of service on or after September 1, 2017, Early Childhood Intervention (ECI) Services Comprehensive Care Program (CCP) benefits will be updated for Texas Medicaid.

New Benefit Information
The Medicaid medical policy describes the scope of the ECI Medicaid benefit, which may differ from the Physical, Occupational, or Speech Therapy (PT/OT/ST) Medicaid benefit.

View all provider news >

We're here to help.

Our Provider Relations Team is here for you. If you have questions, please email Provider_Relations@FirstCare.com, or contact your provider relations representative at the number below:
  • Abilene area—1.325.670.3882 or 1.325.670.3884
  • Amarillo area—1.806.467.3200
  • Lubbock, Waco & other areas—1.806.784.4380

The National Committee for Quality Assurance (NCQA) has awarded an accreditation status of Accredited for service and clinical quality that meet the basic requirements of NCQA's rigorous standards for consumer protection and quality improvement.

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