Becoming a Provider

Once the need for a given specialty is determined, FirstCare's Provider Relations team extends an agreement/contract to a provider. Listed below are the steps for becoming a contracted provider with FirstCare.
NOTE:  If you are interested in becoming a provider for FirstCare STAR/CHIP members, click here.

The Contract Request and Agreement

We’re proud that you’ve decided to contract with FirstCare. To start this process, our Provider Relations team submits a contract request which includes the proposal for the services you will provide and rates as well as a current W-9.
Our Provider Relations team will then reach out to you for all necessary documents, including:
  • Your signed agreement
  • Your credentialing documents (dependent upon provider type)
  • Your completed Provider Information form

Credentials, Contracts, and Effective Dates

Once we have received all of your completed documentation (signed contract, W9, PIF, Credentialing Application or CAQH#) a FirstCare Provider Relations representative will begin the internal credentialing process, and when credentialing is completed, we will send you an acceptance letter.
FirstCare’s Corporate Contracting team will then assign an effective date for your contract, which will fall on either the first or the fifteenth of the month. At this point, you are now a contracted provider in FirstCare’s system.

Welcome Aboard!

Once you have been successfully contracted and loaded into FirstCare’s system, you will receive a welcome packet, which includes a welcome letter, a copy of your contract (if applicable), your effective date, and various reference materials for getting you started as a FirstCare provider.

We're here to help.

Our Provider Relations Team is here for you. If you have questions, please email, or contact your provider relations representative at the number below:
  • Abilene area—1.325.670.3882 or 1.325.670.3884
  • Amarillo area—1.806.467.3200
  • Lubbock, Waco & other areas—1.806.784.4380


Accessing the FirstCare Provider Self-Service Portal
Authorization Requirements
FirstCare Authorization Requirement Changes Effective 11/1/2017 
Referrals & Case Management
Making Referrals & Working with FirstCare Case Management Updated 1/11/2017

You are leaving FirstCare Advantage (HMO)'s Medicare web pages.

Click Continue to proceed or Cancel to stay.

Continue Cancel

Send to a Friend

* Required field

Captcha The math problem above is intended to reduce spam.