Important Forms & Information

Specialty Pharmacy Drug Program

The Specialty Pharmacy Drug Program offers the choice of two specialty care pharmacies to help manage and access specialty drugs.
Specialty Pharmacy Program

Request an addition to the FirstCare Drug List

Complete the Formulary Addition Request Form to request a prescription drug be added to your formulary.

Pharmacy Information

Find a Pharmacy
Baylor Scott & White Mail Order Form
Optum Rx Mail Order Form
Drug Claim Reimbursement Form

Pharmacy Benefit Drug Requests — Prior Authorizations, Exceptions & Appeals

*Applies to plans that utilize Optum Rx as the pharmacy benefits manager.

Initial/Renewal Prior Authorization & Exception Requests
Optum Rx processes prior authorization (PA) & exception requests for drugs obtained under the prescription drug benefit (i.e. pharmacy benefit), on behalf of FirstCare Health Plans. To request prior authorization or an exception for a drug that will be obtained under the Pharmacy benefit, submit the request to Optum Rx.

Appeal Requests
Appeal requests for drugs obtained under the Pharmacy benefit are processed by Optum Rx. To request a drug coverage appeal for a Pharmacy benefit drug, submit the request to Optum Rx.

Drug Prior Authorization, Exception, & Appeal Requests — Submission Details
For information regarding how to submit a drug coverage request, refer to the table below.

Drug coverage criteria require use in accordance with FDA approved labeling, drug compendia (reference books), or substantially accepted peer-reviewed scientific literature. To demonstrate the medical necessity of a requested drug, medical records and relevant clinical information should be submitted with the coverage request.

Medical Benefit Drugs
Prior authorization and appeal requests for drugs obtained under the Medical benefit are not processed by Optum Rx. For more information regarding prior authorization submission process for drugs obtained under the Medical benefit (i.e. drug will be billed on a medical claim by a provider), refer to FirstCare Authorization Guidelines.

Table — Pharmacy Benefit Drug Prior Authorization, Exception, & Appeal Requests — Submission Details

Initial / Renewal PA request
ONLINE	ePA Portals
FAX	1-844-403-1029
PHONE	1-855-205-9182
MAIL	Optum Rx Prior Authorization   PO Box 2975   Mission, KS 66201

 

Appeals (Redeterminations)
ONLINE	Utilize links above
FAX	1-877-239-4565
PHONE	1-888-403-3398
MAIL	Optum Rx Prior Authorization Appeals   P.O. Box 2975   Mission, KS 66201

Drug Coverage Requests

*Applies to plans that utilize Optum Rx as the pharmacy benefits manager.

Medical Benefit Drugs
For information regarding coverage policies and prior authorization submission process for drugs obtained under the medical benefit (e.g. drug to be billed on a medical claim or through “buy and bill”), click here.

Pharmacy Benefit Drugs
Providers, members, or authorized representatives can submit a request for drug coverage.

• Electronic requests: Submitting drug coverage requests online is convenient and allows you to track the status of your request. Refer to the table above for links to online portals to submit a drug coverage request electronically.
• Mail or Fax requests: Drug coverage request forms can be found below. These forms can be used to submit a request by mail or fax.
• Phone requests: Drug coverage requests can be initiated by phone. Call the applicable phone number listed in the table above to initiate a request.

Drug Coverage Request Forms (PHARMACY benefit claims only):
Submitting drug coverage requests electronically is the most convenient way to submit a drug coverage request and allows you to track the status of your request. Refer to the table above for links to online portals to submit a drug coverage request electronically.

If submitting drug coverage requests by mail or fax, use the forms below.

• Individual Plans
  • The Essential Health Benefits formulary and applicable utilization management programs (PA requirements, step therapy requirements, quantity limits, etc.) are developed and maintained by Optum Rx. Providers can visit the links below for more information regarding Optum Rx’s PA procedures and guidelines and to access electronic PA (ePA) portals or drug coverage request forms.
    • PA procedures and guidelines (Optum Rx)
    • Drug coverage request forms:
      • Optum Rx Prior Authorization & Exception Request Form
      • Texas Standard Prescription Drug Prior Authorization Request Form
    • Coverage criteria
      • Prior Authorization Criteria/Guidelines

Summary of Utilization Management (UM) Program Changes

• Individual Plans
  • For members utilizing the Essential Health Benefits formulary, click here for a summary of utilization management program changes (e.g. new or revised PA criteria, step therapy requirements, quantity limit requirements, etc.)
  • This document is published once a month after every P&T meeting

Annual PA Approval and Denial Rates

Pharmacy Benefit Prior Authorization Approval and Denial Rates

Texas House Bill 3459

If you are a provider and have questions about prior authorization exemptions or gold-card status related to Texas House Bill 3459 for requests submitted to Optum Rx, visit txgoldcardfaq.com or call Optum Rx at 855-205-9182. Notices about gold-card status for requests submitted to Optum Rx are sent by Optum Rx to providers via mail. Call Optum Rx at 855-205-9182 to update your preferred method of contact or to update your contact information for gold-card status communications.