We're here to help

As a valued provider who serves our members, we're here for you. The pages provides you with details on how to contact FirstCare, your FirstCare Provider Relations representative, and more.
 

Your FirstCare Provider Relations Team

Our Provider Relations Team is here for you. If you have questions, please email Provider_Relations@FirstCare.com, or contact your provider relations representative at the number below:
 
Region Phone Number Email
Abilene 325-670-3882
325-670-3884
 
prabilene@firstcare.com
Amarillo 806-467-3200
 
prsupport@firstcare.com
 
Lubbock, Waco & other areas 806-784-4380
 
prlubbock@firstcare.com
 

 

We're here to help.

Our Provider Relations Team is here for you. If you have questions, please email Provider_Relations@FirstCare.com, or contact your provider relations representative at the number below:
  • Abilene area—1.325.670.3882 or 1.325.670.3884
  • Amarillo area—1.806.467.3200
  • Lubbock, Waco & other areas—1.806.784.4380

Resources

Accessing the FirstCare Provider Self-Service Portal
Authorization Requirements
FirstCare Authorization Requirement Changes Effective 11/1/2017 
Referrals & Case Management
Making Referrals & Working with FirstCare Case Management Updated 1/11/2017

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