TRS Customer Service

Neighbors Helping Neighbors.

Our health plan was built in Texas. We’re a part of this community. So when we say FirstCare is member-focused, we really do care about our communities. Because we’re your friends and neighbors, we’re going to work with you to help you stay healthy, and when you call FirstCare, you’ll talk to a real person, right here — who can provide real answers, right away.
Our customer service representatives are available at 1-800-884-4901, Monday through Friday, from 8 a.m. to 5 p.m. CT, or you can write us at:

Customer Service
1901 West Loop 289, Suite #9
Lubbock, TX 79407

Member Rights and Responsibilities

Complaint Procedures

If a problem should arise concerning the provision of health services or benefits, please discuss your concern with your FirstCare physician, or call the Customer Service Department at 1-800-884-4901.  A written complaint may be directed to SHA, L.L.C. dba FirstCare; Complaints & Appeals, 1901 W. Loop 289, Lubbock, TX 79407, as explained in the "Member Complaint Procedure" section of your Evidence of Coverage.


TRS-ActiveCare website:

View Plans:

2019-2020 Plan 2018-2019 Plan

FirstCare is here to help.

We're here to help you with your decision or answer any questions about your benefits. Call: 1-800-884-4901, Monday-Friday, 8 a.m. – 5 p.m. CT.

Find a Provider 2019-2020 Service Area

Using FirstCare Virtual Care

As a FirstCare TRS-ActiveCare member, with MDLIVE you can visit with a doctor 24/7/365 from your home, office or on-the-go. And, your copay is $0 per visit. Click here for details.

ER or Urgent Care?

Making a trip to the ER can be costly and time consuming, so finding the right place for the right care when you need it is crucial. Click here for tips on how you can determine when a condition is serious enough to go to the ER, versus visiting an urgent care center.

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-855-828-1013 to get answers 24 hours a day, 7 days a week! TTY users can call 7-1-1 or  1-800-955-8771. Voice communication is available at 1-800-955-8770.

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