TRS / FirstCare Plus

FirstCare Plus

Wellness, Condition Management and Maternity Programs

FirstCare Plus offers members personalized health support tools—online and over the phone—as well as these additional resources:

24-Hour Nurse Advice Line/Online Nurse Chat

Need care advice? Have a medical question? Not sure if you should see a doctor? For non-emergency symptoms and health or treatment questions, FirstCare Members have access to talk with a nurse 24 hours a day, every day. Get the information you need any time of the day or night by calling 1-855-828-1013.

Expecting the Best^® Maternity Program

This maternity program provides expectant FirstCare members with easy access to important educational resources about their pregnancy and screenings to keep a close eye on high-risk pregnancies. Members also receive three separate health assessments (at the time of enrollment, at/around 28 weeks, and post-delivery), and a free informative book—Your Journey Through Pregnancy. Members also have 24/7 access to experienced nurses through a toll-free BabyLine^®.

Online Wellness Resources

Take an online health assessment to tailor the site to your specific health needs and access various wellness information and activities. Check out the online chat options and wellness trackers too! The wellness program rewards members for their healthy activities, while providing personal health support for various health conditions and health risks.

NOTE: Currently, FirstCare does not offer monetary incentive or reward for FirstCare Plus members’ accrued points.

Condition Management Program

The condition management program provides specialized help from registered nurses for members with conditions such as chronic obstructive pulmonary disease (COPD), coronary artery disease, heart failure, diabetes, and asthma. These services may include in-home biometric screening, personalized care plans, condition educational materials, coordination of care between your doctors and other benefits.

FirstCare members can access FirstCare Plus by logging on to myFirstCare Self-Service, or by calling 1-855-828-1013.

Tools & Features

Members can take advantage of the following FirstCare Plus resources:

Online wellness assessments and trackers
High-risk pregnancy screening (through Expecting the Best^® Maternity Program)
Toll-free BabyLine^®—1-844-348-2229—answered by nurses 24/7, until your baby is six weeks old
Access to our 24/7 nurse line and online chat
Recommendations and news based on member’s profile
Online seminars
Message center
Healthy lifestyle tips (i.e., fitness planner, meal planner, challenges, etc.)
Educational resources
Details on various diseases and conditions (i.e., allergies, asthma, osteoporosis, sleep disorders, etc.) as well as surgical/medical procedures, medications & a symptom checker
Complementary/alternative medicine information
Quizzes, assessments and games
Health blog

Questions?

Contact FirstCare Customer Service for assistance.

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Resources

TRS-ActiveCare website: www.trs.texas.gov

View Plans:

2019-2020 Plan 2018-2019 Plan 2017-2018 Plan

FirstCare is here to help.

We're here to help you with your decision or answer any questions about your benefits. Call: 1-800-884-4901, Monday-Friday, 8 a.m. – 5 p.m. CT.

Find a Provider Service Area

Using FirstCare Virtual Care

As a FirstCare TRS-ActiveCare member, with MDLIVE you can visit with a doctor 24/7/365 from your home, office or on-the-go. And, your copay is $0 per visit. Click here for details.

ER or Urgent Care?

Making a trip to the ER can be costly and time consuming, so finding the right place for the right care when you need it is crucial. Click here for tips on how you can determine when a condition is serious enough to go to the ER, versus visiting an urgent care center.

Ask the Pharmacist

Have a question about a specific drug, or a drug benefit in your plan? Email our Pharmacist for the answers you need!

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-855-828-1013 to get answers 24 hours a day, 7 days a week! TTY users can call 7-1-1 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.