FirstCare Member Resources

As a FirstCare Health Plans member, learn more about how you can use your FirstCare health care coverage to access the services you need, when you need them.

FirstCare Member Handbook

As a FirstCare member, your Member Handbook provides you with details about your plan, how to utilize the FirstCare network of physicians, and more. Click on the links below to access the Member Handbook for your plan:

Annual Member Notice

Your FirstCare Member ID Card

Remember to carry your FirstCare member ID card with you at all times. You will need to show it to your provider(s) when you receive covered services. Your card contains important information, including your plan name, member ID number, copay/coinsurance amounts, and customer service phone number(s) to call if you have questions. Click here to view samples of FirstCare ID cards.

NOTE: Information shown on your ID card may vary based on your plan benefits.

To print a temporary copy of your ID card, please log on to your member portal. You can also contact our Customer Service team and request your new card be mailed to you.

24/7 Self-Service Portal

We're committed to providing FirstCare members with access to high-quality health care in their communities, as well as tools and resources to understand and manage their health plan benefits. With the 24/7 Self-Service Portal you can enjoy access to your health plan through intuitive and mobile-friendly navigation—all within a secure environment that includes the resources you can count on from FirstCare. Click here for more information.

Find a Provider/Pharmacy

Looking for a doctor in your area? FirstCare's online provider directory helps you locate a doctor or hospital in your area. You can also find links to view your plan's pharmacy directory. Get started here.

Click on the following links to access details on your plan's prescription drug network:

Health and Wellness—FirstCare Plus

Helping you stay healthy. That’s what FirstCare Plus is all about.

What Does It Mean?—A Health Insurance Glossary

Health insurance terms and phrases can be confusing, so we've compiled a list to help you. Click here for a list of commonly used terms that can help you understand your plan and ask the right questions about your coverage.

Questions? Contact Us!

If you have any questions about your plan, your benefits or FirstCare—our Customer Service team is standing by, ready to assist you.

  • Please call us, 7 a.m. - 7 p.m. CT weekdays.

Hepatitis C Treatment

Hepatitis C Treatment Coverage and PDL Update Delayed to Jan. 1,2023

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Read the Scrubbing In Blog


Contact Us Find a Provider or Pharmacy

We put you first

Find out more about FirstCare Health Plans:

Our Service Area Maps

Coverage to Care

CMS has provided this helpful roadmap to better care and a healthier you —Learn More

Emergency vs. Urgent Care

A trip to the ER can be costly & time consuming. Follow these guidelines to help determine when a condition is serious enough to go to the ER versus visiting an Urgent Care center.

Talk to a Nurse
24-Hour Nurseline

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-877-505-7947 to get answers 24/7! TTY users can call 711.


The National Committee for Quality Assurance (NCQA) awarded FirstCare Health Plans an Accredited Status - reflecting our continuous work to fulfill NCQA requirements for consumer protection & quality improvement.

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