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FirstCare Awarded Recertification of its NCQA Accredited Status

Monday, March 19, 2018

We are pleased to announce that the National Committee for Quality Assurance (NCQA) recently awarded full, three-year Accredited status again to FirstCare’s HMO lines of business (i.e., Commercial, Medicaid, Medicare, and Marketplace). Effective 02/16/2018, this accreditation runs through 02/16/2021. As with our original accreditation in 2015. we pursued this accreditation because of our commitment to the highest quality health care for our more than 160,000 members throughout 108 counties in North, West and Central Texas.
NCQA Accreditation recognizes FirstCare’s ongoing commitment to providing quality health care to our members as health plans earning this accreditation are shown to outperform non-accredited health plans across a wide range of measures, including clinical quality and member satisfaction.
Our accreditation status was awarded after rigorous evaluation by NCQA of all aspects of our plan, including preventive health services, member satisfaction, physician credentialing and quality improvement.
As always, thank you for being a valued partner, and if you have any questions, please contact your Regional Sales Representative or the Broker VIP Line at 1.877.514.8999.

New FirstCare Member Portal—

Thursday, November 2, 2017

On Wednesday, November 1, 2017, we officially launched our new member portal—myFirstCare Self-Service.

The new myFirstCare Self-Service portal provides our members—your clients—with a mobile-friendly experience, while delivering 24/7 access, more robust functionality, faster page loads, and intuitive navigation—all within a secure environment that includes the resources they have come to count on from FirstCare.
NOTE:  This is the first phase of four to upgrade all of our Self-Service portals. The new agent, provider and employer portals are all scheduled to launch in 2018.

Stay tuned for more details!

FirstCare Individual/Family Marketplace Plans—NOW AVAILABLE!

Tuesday, November 1, 2016

Our 2017 Qualified Health Plan (QHP) Individual and Family Plans are now available for your clients to enroll in on both and our direct enrollment portal. The 2017 Open Enrollment Period runs through Thursday, December 15, 2016, for coverage starting January 1, 2017.

  • Reminder on Enrolling:  For this year’s open enrollment period, all enrollments must be completed using FirstCare’s direct enrollment portal, or by calling Total Benefit Solutions—our enrollment partner—at 1.877.783.9088
  • Key Dates/Deadlines:  Below is a quick listing of key dates and deadlines for you and your clients during the 2017 Open Enrollment Period.
November 1, 2016 First day to enroll, re-enroll, or change a 2017 insurance plan through the Health Insurance Marketplace. Coverage can start as soon as January 1, 2017
December 15, 2016 Last day to enroll in or change plans for coverage to start January 1, 2017.
January 1, 2017 2017 coverage starts for those who enroll or change plans by December 15.
January 31, 2017 Last day to enroll in or change a 2017 health plan. After this date, you can enroll or change plans only if you qualify for a Special Enrollment Period.

If you have any questions, please contact your Regional Sales Representative or the Broker VIP Line at 1.877.514.8999.


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