Contáctenos

Our goal is to connect people in our communities with high quality health care and provide more responsive service. Which is why real people who know their industry, in Texas, reply, answer the phones, and welcome you in the door.
 
How do you prefer to reach us?

Email Us

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Call Us

Call Monday through Friday, from 8 a.m. to 6 p.m. CT

  • HMO (including TRS)
1-800-884-4901
  • PPO
1-800-240-3270
  • Marketplace/SHOP
1-855-572-7238
  • Administrative Services
1-888-249-7366
  • Medicaid (STAR)*
1-800-431-7798
  • CHIP*
1-877-639-2447
  • TTY/TDD
1-800-562-5259









 


*STAR Medicaid and CHIP lines are open Monday through Friday, from 8 a.m. to 5 p.m. CT

 

Write Us

Customer Service
FirstCare Health Plans
1901 W. Loop 289
Suite 9
Lubbock, TX 79407
Corporate Offices
FirstCare Health Plans
12940 N. Hwy 183
Austin, TX 78750
 

Stop By – We’re Here to Help

Our regional offices are open to answer your questions.
Abilene Office
301 Cypress Street
Suite 400
Abilene, TX  79601
1-325-670-3525
map
 
Amarillo Office
4211 West I-40
Suite 201
Amarillo, TX 79106
1-806-584-5311
map
 
Lubbock Office
1901 W Loop 289
Suite 9
Lubbock, TX 79407
1-806-784-4300
map
 
Austin Office (Corporate Offices)
12940 N. Hwy 183
Austin, TX 78750
1-800-431-7737
map

 


El Comité Nacional de Garantía de Calidad (NCQA) ha otorgado un estatus de acreditación de Acreditado por el servicio y la calidad clínica que cumple con los requisitos básicos de las normas rigurosas de NCQA para la protección del consumidor y la mejora de la calidad.

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