Find a Provider

FirstCare’s provider networks are comprised of select groups of doctors, hospitals, clinics, pharmacies and other health care professionals who provide you with a full range of covered health care services. Your health plan or network is shown on the front of your FirstCare member ID card.

If you have questions about which network you have, call our Customer Service team at the number on the back of your card.

IMPORTANT: Stay in-network to get the most out of your plan benefits and avoid higher fees and out-of-pocket costs.

In-Network Provider Directories

The table below lists the available FirstCare provider networks, as well as which plans are a part of those networks. Click the link for your network/plan to access your plan's online directory and (when required) select your network from the dropdown box:

NOTE: Our online provider directories are best viewed using the current versions of Google Chrome, Safari, and Firefox. If you are using Microsoft's Internet Explorer™ (IE) or an older version of the browsers mentioned here, you may not be able to access the site's optimal functionality.

Instructions on using the Provider Finder tool

NOTE: Please call the Customer Service phone number located on the back on your ID card for the following:

• To obtain a non-electronic copy of the current Provider Directory, or for assistance to find available in-network providers;
• Additional provider information, such as provider credentials, not found in the Provider Finder.

How to Choose a Primary Care Provider

Your Primary Care Provider (PCP) must be a FirstCare STAR provider. To find a participating provider, you can do one of the following:

• Search our Online Provider Directory.
• Search the FirstCare STAR Provider Directory:
  • Lubbock
  • MRSA
• Call FirstCare STAR Customer Service at 800-431-7798.

When you fill out your Enrollment Form, list the PCP you have chosen. There is a space on the form for the name and provider number. Your PCP will be the doctor in charge of your health care. Visiting the same doctor for checkups and when you are sick can help your doctor keep an eye on your health. You can go to a family planning, OB/GYN, behavioral health, and/or other health care provider. You do not need a referral by a PCP.

For additional assistance with scheduling an appointment or finding a Provider, call FirstCare STAR Customer Service at 800-431-7798. Members with hearing loss can call the Relay Texas number 711. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.

Did you know you can change your primary care doctor on our member portal?

You can choose a new doctor or OB/Gyn in the portal anytime with a few easy clicks. To get started:

1. Log into the portal
2. Click View/Edit My Info
3. Click My Providers
4. Choose your new doctor and effective date

Outside the Network/Service Area

Your FirstCare plan also includes coverage when you're outside the network or outside the service area, with some stipulations. Call Customer Service to learn more.

IMPORTANT: Stay in-network to get the most out of your plan benefits and avoid higher fees and out-of-pocket costs.

For additional information about a provider such as the medical school attended and residency completion, visit the Texas Medical Board website at profile.tmb.state.tx.us.

Specialty Providers Referrals

For additional assistance, please refer to the Important Phone Numbers or call FirstCare STAR Customer Service at 800-431-7798.

24/7 Virtual Care - With MyBSWHealth, you can get care anytime—no matter where you are in Texas. All you need is Wi-Fi or a cell signal and a phone, computer or tablet. Want to know more? See our step-by-step guide.

Questions?

Our Customer Service team is standing by and ready to assist you.

For additional assistance with scheduling an appointment or finding a Provider, call FirstCare STAR Customer Service at 800-431-7798. Members with hearing loss can call the Relay Texas number 711. Relay Texas is a free telephone interpreting service to help people with hearing or speech disabilities.