FirstCare Plus

Wellness, Condition Management and Maternity Programs
FirstCare Plus offers members personalized health support tools—online and over the phone—as well as these additional resources:
  • 24-Hour Nurse Advice Line/Online Nurse Chat
Need care advice? Have a medical question? Not sure if you should see a doctor? For non-emergency symptoms and health or treatment questions, FirstCare Members have access to talk with a nurse 24 hours a day, every day. Get the information you need any time of the day or night by calling 1-855-828-1013.
  • Expecting the Best® Maternity Program
FirstCare Health Plans is pleased to offer the Expecting the Best® maternity program, focused on helping expectant mothers enjoy a healthy pregnancy. Once enrolled, participants can benefit from diverse program features for the duration of their pregnancy and one year postpartum. Participants receive helpful educational materials across distinct categories, including proper nutrition, early identification of pregnancy risk factors and available resources for any complications.
  • Online Wellness Resources
Take an online health assessment to tailor the site to your specific health needs and access various wellness information and activities. Check out the online chat options and wellness trackers too! The wellness program rewards members for their healthy activities, while providing personal health support for various health conditions and health risks.

NOTE: Currently, FirstCare does not offer monetary incentive or reward for FirstCare Plus members’ accrued points.
  • Condition Management Program
The condition management program provides specialized help from registered nurses for members with conditions such as chronic obstructive pulmonary disease (COPD), coronary artery disease, heart failure, diabetes, and asthma. These services may include in-home biometric screening, personalized care plans, condition educational materials, coordination of care between your doctors and other benefits.
FirstCare members can access FirstCare Plus by logging on to myFirstCare Self-Service, or by calling 1-855-828-1013.  

Tools & Features

Members can take advantage of the following FirstCare Plus resources:
  • Online wellness assessments and trackers
  • High-risk pregnancy screening (through Expecting the Best® Maternity Program)
  • Access to our 24/7 nurse line and online chat
  • Recommendations and news based on member’s profile
  • Online seminars
  • Message center
  • Healthy lifestyle tips (i.e., fitness planner, meal planner, challenges, etc.)
  • Educational resources
  • Details on various diseases and conditions (i.e., allergies, asthma, osteoporosis, sleep disorders, etc.) as well as surgical/medical procedures, medications & a symptom checker
  • Complementary/alternative medicine information
  • Quizzes, assessments and games
  • Health blog


Contact FirstCare Customer Service for assistance.

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¿Necesita asesoramiento sobre tu atención medica? ¿Necesitas ver a un médico? ¡Obtén la información que necesitas hoy! Los miembros de FirstCare pueden hablar con una enfermera llamando al 1-855-828-1013 para obtener respuestas las 24 horas al día, los 7 días de la semana! Los usuarios de TTY pueden llamar al 7-1-1 o al 1-800-955-8771. La comunicación de voz está disponible en 1-800-955-8770.

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