Contact Us

Our goal is to connect people in our communities with high quality health care and provide more responsive service. Which is why real people who know their industry, in Texas, reply, answer the phones, and welcome you in the door.

​Call Us

Call Monday through Friday, from 7 a.m. to 7 p.m. Central Time (CT)¹. 

  • HMO


  • PPO


  • Marketplace


  • Administrative Services


  • Medicaid (STAR)


  • CHIP


  • FirstCare Advantage Dual SNP (HMO SNP)¹




¹FirstCare Advantage Dual SNP (HMO SNP) Hours of Operation:  October 1 - March 31, 8 a.m. - 8 p.m. CT, daily; April 1 - September 30, 8 a.m. - 8 p.m. CT, Monday - Friday.

You can request information in larger print, audio (CD), braille, or in any other language format, if needed.

Write Us

Customer Service
FirstCare Health Plans
7005 Salem Park Drive
Suite 100 (1st Floor)
Lubbock, TX 79424
Corporate Offices
FirstCare Health Plans
12940 N. Hwy 183
Austin, TX 78750

Stop By – We’re Here to Help

Our regional offices are open to answer your questions.

NOTE:  Following CDC guidelines for COVID-19, at this time we do not have in-person customer service. Our Customer Service Representatives will be happy to help you by phone at the numbers above. You also have access to the 24/7 Self-Service portal.

Abilene Office
3300 South 14th Street
Suite 333
Abilene, TX  79605
Amarillo Office
6900 I-40 West
Suite 295
Amarillo, TX 79101
Lubbock Office
7005 Salem Park Drive
Suite 100 (1st Floor)
Lubbock, TX 79424
Austin Office (Corporate Offices)
12940 N. Hwy 183
Austin, TX 78750


Stay Connected


Need Help?
Contact Us!

You can reach FirstCare Customer Service at the phone numbers listed on this page, or by calling the number on the back of your Member ID card. Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille, or in any other language format, if needed. Members with hearing loss can call FirstCare’s TTY line 711.

Talk to a Nurse
24-Hour Nurseline

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-877-505-7947 (TTY 711) to get answers 24 hours a day, 7 days a week!
STAR and CHIP Members call 1-855-828-1013 (TTY 711).

Behavioral Health Services

Having a tough time? Need to talk to someone? Make the most of your FirstCare benefits & call us at 1-800-327-6943 for 24/7 assistance with what's troubling you.


The National Committee for Quality Assurance (NCQA) awarded FirstCare Health Plans an Accredited Status (Commercial, Medicaid, Marketplace HMO, recertified 03/2021) - reflecting our continuous work to fulfill NCQA requirements for consumer protection & quality improvement.

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