Contact Us
Our goal is to connect people in our communities with high quality health care and provide more responsive service. Which is why real people who know their industry, in Texas, reply, answer the phones, and welcome you in the door.
Call Us
Call Monday through Friday, from 8 a.m. to 5 p.m. Central Time (CT)¹.
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1-800-884-4901
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1-800-240-3270
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1-855-572-7238
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1-888-249-7366
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1-800-431-7798
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1-877-639-2447
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- FirstCare Advantage Dual SNP (HMO SNP)¹
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1-866-229-4969¹
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7-1-1
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¹FirstCare Advantage Dual SNP (HMO SNP) Hours of Operation: October 1 - March 31, 8 a.m. - 8 p.m. CT, daily; April 1 - September 30, 8 a.m. - 8 p.m. CT, Monday - Friday.
You can request information in larger print, audio (CD), braille, or in any other language format, if needed.
Write Us
Customer Service
FirstCare Health Plans
1901 W. Loop 289
Suite 9
Lubbock, TX 79407 |
Corporate Offices
FirstCare Health Plans
12940 N. Hwy 183
Austin, TX 78750
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Stop By – We’re Here to Help
Our regional offices are open to answer your questions.
NOTE: Following CDC guidelines for COVID-19, at this time we do not have in-person customer service. Our Customer Service Representatives will be happy to help you by phone at the numbers above. You also have access to 24/7 self-service at my.FirstCare.com.
Abilene Office
3300 South 14th Street
Suite 333
Abilene, TX 79605
1-325-933-2408
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Amarillo Office
6900 I-40 West
Suite 295
Amarillo, TX 79101
1-806-467-3200
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Lubbock Office
1901 W Loop 289
Suite 9
Lubbock, TX 79407
1-806-784-4300
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Austin Office (Corporate Offices)
12940 N. Hwy 183
Austin, TX 78750
1-800-431-7737
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Need Help?
Contact Us!
You can reach FirstCare Customer Service at the phone numbers listed on this page, or by calling the number on the back of your Member ID card. Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can get information in larger print, audio (CD), braille, or in any other language format, if needed. Members with hearing loss can call FirstCare’s TTY line 7-1-1.
Talk to a Nurse—Nurse24™
Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-855-828-1013 to get answers 24 hours a day, 7 days a week! TTY users can call 7-1-1 or 1-800-955-8771. Voice communication is available at 1-800-955-8770.
Behavioral Health Services
Having a tough time? Need to talk to someone? Make the most out of your day get help to navigate through a difficult time. Call our confidential behavioral health services line at 1-800-327-6943.
El Comité Nacional de Garantía de Calidad (NCQA) ha otorgado un estatus de acreditación de Acreditado por el servicio y la calidad clínica que cumple con los requisitos básicos de las normas rigurosas de NCQA para la protección del consumidor y la mejora de la calidad.