Attention Members Impacted by Natural Disaster Events

Oct. 26: Gov. Greg Abbott Amends, Renews Drought Disaster Declaration.

Oct. 26: Gov. Abbott Renews Severe Weather Declaration.

Oct. 14: Gov. Abbott Issues Wildfire Disaster Proclamation.

Oct. 3: Gov. Abbott Renews Hurricane Beryl Disaster Proclamation.

Care & Coverage Updates

If you are a member in one of the impacted counties, please contact FirstCare's Customer Service Team. We want to help make sure you have access to any care and medication you may need.

Helpful Tips & Phone Numbers

For emergencies, call 911 or go directly to the nearest hospital.
For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
Talk to a nurse 24/7 by calling 855-828-1013 (TTY: 800-955-8771)
If you have your FirstCare member ID card, bring it with you when you get care.
If you don't have your ID card, call Customer Service or print a temporary card from our 24/7 member portal.

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Resources

We're here to help!

Contact our Customer Service team for assistance accessing medical care and/or services.

Get Case Management assistance

If you need assistance with an urgent medical issue, reach out to our Case Management Team.

Talk to a Nurse
24-Hour Nurseline

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 877-505-7947 to get answers 24/7! TTY users can call 711.

Behavioral Health Services

Having a tough time? Need to talk to someone? Make the most out of your day get help to navigate through a difficult time. Call our confidential behavioral health services line at 800-327-6943.

Community Resources

Valuable resource information: Programs, events, support groups, educational sessions, volunteer opportunities and more available throughout the communities we serve.