Health Care 101

We know that health insurance can be a difficult topic to understand. So we've gathered the information needed to answer your questions and provide you with a one-stop shop for your FirstCare-related and general health care questions.

You've got questions, and we've got answers. We're here to help.
Click on any of the topics below for more details:  

How Does Health Insurance Work?

This quick video, courtesy of Kaiser Permanente, explains health insurance using easy-to-understand terminology. It breaks down important insurance concepts, such as premiums, deductibles, provider networks, and how to pay for coverage and obtain medical care and prescription drugs when enrolled in various types of health insurance, including HMOs and PPOs. 

Health Insurance Explained – The YouToons Have It Covered,” The Henry J. Kaiser Family Foundation, accessed 02/25/2015,

Need Help Choosing a Plan?

There are many factors to consider when selecting the health care coverage that is right for you.

Already a FirstCare Member?

After selecting a plan, learn more about how you can use your FirstCare health care coverage to access the services you need, when you need them.

What Does It Mean?—A Health Insurance Glossary

Health insurance terms and phrases can be confusing, so we've compiled a list to help you.

Health and Wellness—FirstCare Plus

Helping you stay healthy. That’s what FirstCare Plus is all about.

Questions? Contact Us!

If you have any questions about your plan, your benefits, or FirstCare—our Customer Service team is standing by, ready to assist you.


Contact Us Find a Provider or Pharmacy 

We put you first

Click here to find out more about FirstCare Health Plans.

Coverage to Care

CMS has provided this helpful roadmap to better care and a healthier you—click here for details!

Ask the Pharmacist

Have a question about a specific drug, or a drug benefit in your plan? Email our Pharmacist for the answers you need!

Talk to a NurseSM

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1.855.828.1013..

The National Committee for Quality Assurance (NCQA) has awarded an accreditation status of Accredited for service and clinical quality that meet the basic requirements of NCQA's rigorous standards for consumer protection and quality improvement.

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