FirstCare Virtual Care
Members have access to board-certified doctors, pediatricians, licensed therapists and more—using your smartphone, tablet or desktop computer.
Access a Doctor—Virtual Care
Visit a doctor without leaving your home or office.
- For 24/7 telephonic or video visits, call MDLIVE at 1-800-718-5082, or download the MDLIVE app.
- For an eVisit or to schedule a same-day video visit, log in to MyBSWHealth.com, or download the MyBSWHealth app.
Can hearing impaired members access FirstCare Virtual Care—powered by MDLIVE?
Yes. Hearing impaired FirstCare members can communicate with a doctor using MDLIVE’s secure, HIPAA-compliant live chat feature that is available on the MDLIVE website (
www.mdlive.com).
Patients can communicate with their doctor in an environment that works much like texting. To activate this feature, select “hearing-impaired” and any other categories that apply to you from the accommodations menu, and complete the online registration process. The feature is automatically available each time you login by clicking the icon located at the bottom right-hand side of the screen.
NOTE: Currently, the live chat feature is only available on the MDLIVE website and not on the MDLIVE mobile app.
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