News Updates

NETWORK UPDATES—New Providers for Lubbock Area FirstCare Members

Monday, March 12, 2018

We’re pleased to announce that as of February 1, 2018, the following changes went into effect for our members using the FirstCare provider networks listed below (in the Lubbock area):
  • FirstCare Select HMO members:  FirstCare’s majority owner-hospital—Covenant Health—acquired Grace Health System ( This means that Grace Health System providers—including those at Grace Medical Center and Ambulatory Surgical Center (ASC) and Grace Clinic—are now an in-network provider for FirstCare Select HMO members.
NOTE:  Grace Health System was in-network for FirstCare Select Plus HMO members, prior to February 1, 2018.
  • All FirstCare members:  On February 1, Covenant Health also acquired West Texas ER (, making all of their locations an in-network provider for FirstCare members in the Lubbock area.

Prior to receiving any health care services from a doctor, hospital or other facility, you should verify if they are in-network for your FirstCare plan. To check the network status of providers, simply log on to and click on the link for your network—listed on your FirstCare Member ID Card. Or, contact FirstCare Customer Service to verify a provider’s network status.
If you have any questions, please contact FirstCare Customer Service at the number listed on the back of your FirstCare Member ID card or send an email to You can also find out more information (i.e., copy of your member ID card, claims information, provider finder, etc.) by logging on the myFirstCare Self-Service portal for 24/7 access to your plan and benefit information.

IMPORTANT—It Pays to Stay In-Network for Lab Tests

Friday, January 26, 2018

You may know the benefits of staying in-network for doctors and hospitals, but did you know that you benefit by staying in-network for lab services too?

Lab services—such as blood tests, biopsies, etc.—are typically ordered by your doctor and are sent out to a lab for processing. In other cases, you’ll visit an outpatient lab for these services. Your doctor can refer these services out to many different lab providers, both in-network and out-of-network. In order to make our health plans more affordable and help you get the most out of your benefits, effective March 1, 2018, FirstCare is changing how we cover unauthorized lab services from out-of-network lab providers.

We’re sending letters to all of our members to explain this change, and to let them know what they can do to make sure their lab work is handled by an in-network lab services provider.

In the meantime, you can visit to see what labs in your area are in-network for your plan. And, as always, you can contact FirstCare Customer service for assistance—simply call the phone number on your member ID card.

FirstCare Launches New Member Portal—myFirstCare Self-Service

Thursday, November 2, 2017

We’re excited to announce the launch of our new member portalmyFirstCare Self-Service—on Wednesday, November 1, 2017.

The new myFirstCare Self-Service portal provides our members with a mobile-friendly experience, while delivering 24/7 access, more robust functionality, faster page loads, and intuitive navigation—all within a secure environment that includes the resources they have come to count on from FirstCare.
NOTE:  This is the first phase of four to upgrade all of our Self-Service portals. The new employer, provider and agent portals are all scheduled to launch in 2018.

For details on accessing myFirstCare Self-Service, click here.

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