News Updates

myFirstCare Self-Service—New Agent & Employer Group Portals

Wednesday, August 29, 2018

We are pleased to announce that this past Saturday—August 25, 2018—we successfully launched our new Agent and Employer portals on the myFirstCare Self-Service platform. This launch marked the final phase of our complete overhaul and upgrade of our customer self-service portals, with the member portal and provider portal having launched in October 2017 and March 2018, respectively.
 
myFirstCare Self-Service provides our customers with a mobile-friendly portal experience, while delivering 24/7 access, more robust functionality, faster page loads, and intuitive navigation—all within a secure environment that includes the resources they have come to count on from FirstCare.
 
Some of the highlights of myFirstCare Self-Service for the new Agent and Employer portals include:
  • Member search and ID card views;
  • Enrollment data for all group accounts and marketplace clients;
  • Group premium invoice look-up/view;
  • Commissions info*;
  • Group Reports*;
  • Online document repository;
  • View/edit personal info for portal account; and
  • Send/receive secure messages with FirstCare.
*Functionality is available on Agent portal only
 
For further information on the new Agent and Employer portals, we’ve provided links to the following:  
And, in addition to these portal launches, all of our customers—members, providers, agents and/or employers—can now download our myFirstCare portal app on their smartphones. The app is currently available for all Android users (Google Play) and Apple iOS users (The App Store).

FirstCare Awarded Recertification of its NCQA Accredited Status

Monday, March 19, 2018

We are pleased to announce that the National Committee for Quality Assurance (NCQA) recently awarded full, three-year Accredited status again to FirstCare’s HMO lines of business (i.e., Commercial, Medicaid, Medicare, and Marketplace). Effective 02/16/2018, this accreditation runs through 02/16/2021. As with our original accreditation in 2015, we pursued this accreditation because of our commitment to the highest quality health care for our more than 160,000 members throughout 108 counties in North, West and Central Texas.
 
NCQA Accreditation recognizes FirstCare’s ongoing commitment to providing quality health care to our members as health plans earning this accreditation are shown to outperform non-accredited health plans across a wide range of measures, including clinical quality and member satisfaction.
 
Our accreditation status was awarded after rigorous evaluation by NCQA of all aspects of our plan, including preventive health services, member satisfaction, physician credentialing and quality improvement.
 
We know that health care is a personal choice, and we thank you for choosing FirstCare. If you have any questions about your health care coverage or FirstCare’s NCQA Accreditation, please contact your health insurance agent, call FirstCare’s Customer Service Team at the number on your FirstCare Member ID card, or email cservice@firstcare.com.

NETWORK UPDATES—New Providers for Lubbock Area FirstCare Members

Monday, March 12, 2018

We’re pleased to announce that as of February 1, 2018, the following changes went into effect for our members using the FirstCare provider networks listed below (in the Lubbock area):
 
  • FirstCare Select HMO members:  FirstCare’s majority owner-hospital—Covenant Health—acquired Grace Health System (GraceHealthSystem.com). This means that Grace Health System providers—including those at Grace Medical Center and Ambulatory Surgical Center (ASC) and Grace Clinic—are now an in-network provider for FirstCare Select HMO members.
NOTE:  Grace Health System was in-network for FirstCare Select Plus HMO members, prior to February 1, 2018.
 
  • All FirstCare members:  On February 1, Covenant Health also acquired West Texas ER (WestTexasER.com), making all of their locations an in-network provider for FirstCare members in the Lubbock area.
Lubbock-Provider-Networks-matrix_021418.png 

Prior to receiving any health care services from a doctor, hospital or other facility, you should verify if they are in-network for your FirstCare plan. To check the network status of providers, simply log on to FirstCare.com/Find-A-Provider and click on the link for your network—listed on your FirstCare Member ID Card. Or, contact FirstCare Customer Service to verify a provider’s network status.
 
If you have any questions, please contact FirstCare Customer Service at the number listed on the back of your FirstCare Member ID card or send an email to cservice@firstcare.com. You can also find out more information (i.e., copy of your member ID card, claims information, provider finder, etc.) by logging on the myFirstCare Self-Service portal for 24/7 access to your plan and benefit information.

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