Noticias de Proveedores

FirstCare Awarded Recertification of its NCQA Accredited Status

Monday, March 19, 2018

We are pleased to announce that the National Committee for Quality Assurance (NCQA) recently awarded full, three-year Accredited status again to FirstCare’s HMO lines of business (i.e., Commercial, Medicaid, Medicare, and Marketplace). Effective 02/16/2018, this accreditation runs through 02/16/2021. As with our original accreditation in 2015. we pursued this accreditation because of our commitment to the highest quality health care for our more than 170,000 members throughout 108 counties in North, West and Central Texas.
NCQA Accreditation recognizes FirstCare’s ongoing commitment to providing quality health care to our members as health plans earning this accreditation are shown to outperform non-accredited health plans across a wide range of measures, including clinical quality and member satisfaction.
Our accreditation status was awarded after rigorous evaluation by NCQA of all aspects of our plan, including preventive health services, member satisfaction, physician credentialing and quality improvement.
If you have any questions, please contact your FirstCare Provider Relations Representative at:
Region Phone Number Email
Abilene 325-670-3882
Amarillo 806-467-3200

Lubbock, Waco and
all other areas




Medicaid/CHIP—Upcoming Provider Revalidation Webinar

Monday, March 12, 2018

On Thursday, March 22, 2018, TMHP will conduct a live webinar designed to offer a high-level introduction to the revalidation process using Provider Enrollment on the Portal.
The Provider Revalidation webinar will introduce the new streamlined electronic Revalidation application, instructional site hyperlinks, and the message dashboard, as well as provide a high-level description of the revalidation process in PEP.
Topics covered in the webinar include:
  • Identifying the differences between revalidation and re-enrollment
  • Understanding the Affordable Care Act screening requirements, risk levels, deadlines and application fees
  • Locating notifications on the My Account message dashboard
  • Navigating through the revalidation process in PEP
  • Using the View Existing Transactions page
  • Understanding the difference between revalidation in PEP and the six-month verification process in the Provider Information Management System
Click the following link to register for the webinar:  
For more information, call the TMHP Contact Center at 1-800-925-9126.

Notice to Physicians and Providers (per TAC § 11.1402)

Tuesday, January 30, 2018

SHA, L.L.C. dba FirstCare, 12940 N. Hwy 183, Austin, TX 78750, a basic health service, individual practice model health maintenance organization, will accept written applications during the period of February 1, 2018, through February 20, 2018, from physicians and providers who wish to participate in the FirstCare network. FirstCare offers services for the following products:  STAR Medicaid and CHIP, Commercial and Federal Marketplace. Marketplace applicants must FirstCare’s practice standards and qualifications for acceptance. Applicants will be notified in writing of acceptance or non-acceptance within 90 days after FirstCare receives an application for participation. Applications should be sent to the attention of the Provider Relations Department.

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