FirstCare Plus
Wellness, Condition Management and Maternity Programs
FirstCare Plus offers members personalized health support tools—online and over the phone—as well as these additional resources:
- 24-Hour Nurse Advice Line/Online Nurse Chat
Need care advice? Have a medical question? Not sure if you should see a doctor? For non-emergency symptoms and health or treatment questions, FirstCare Members have access to talk with a nurse 24 hours a day, every day. Get the information you need any time of the day or night by calling 1-855-828-1013.
- Expecting the Best® Maternity Program
This FirstCare Health Plans is pleased to offer the Expecting the Best® maternity program, focused on helping expectant mothers enjoy a healthy pregnancy. Once enrolled, participants can benefit from diverse program features for the duration of their pregnancy and one year postpartum. Participants receive helpful educational materials across distinct categories, including proper nutrition, early identification of pregnancy risk factors and available resources for any complications.
Pregnancy/Delivery
- Planning for delivery, including individual support during and after a pregnancy
- Early enrollment in case management support program
- Active guidance for high-risk pregnancy
- Access to a nurse 24 hours a day, seven days a week
- Coordinated efforts to promote full-term birth, plus assistance for women who previously delivered pre-term
- In-home support for high-risk conditions such as diabetes, hypertension and severe nausea (for qualifying members and locations)
- Educational videos on focused topics
Postpartum
- Depression screening following delivery, including postpartum resources
- Parental education for newborn health during the first year
- Immunization reminders
- Planning for future pregnancies
- Planning and educational tools for returning to work
Sign up by calling the customer service number on the back of the member’s insurance card or
email us. Please include:
- Name
- Preferred phone number
- FirstCare member number
- Brief description of needs or risk factors
Click here for informational flyer.
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- Online Wellness Resources*
Take an online health assessment to tailor the site to your specific health needs and access various wellness information and activities. Check out the online chat options and wellness trackers too! The wellness program rewards members for their healthy activities, while providing personal health support for various health conditions and health risks.
NOTE: Currently, FirstCare does not offer monetary incentive or reward for FirstCare Plus members’ accrued points.
- Condition Management Program
The condition management program provides specialized help from registered nurses for members with conditions such as chronic obstructive pulmonary disease (COPD), coronary artery disease, heart failure, diabetes, and asthma. These services may include in-home biometric screening, personalized care plans, condition educational materials, coordination of care between your doctors and other benefits.
FirstCare members can access FirstCare Plus by logging on to
myFirstCare Self-Service, or by calling
1-855-828-1013.
Tools & Features
Members can take advantage of the following FirstCare Plus resources:
- Online wellness assessments and trackers*
- High-risk pregnancy screening (through Expecting the Best® Maternity Program)
- Access to our 24/7 nurse line and online chat
- Recommendations and news based on member’s profile
- Online seminars
- Message center
- Healthy lifestyle tips (i.e., fitness planner, meal planner, challenges, etc.)
- Educational resources
- Details on various diseases and conditions (i.e., allergies, asthma, osteoporosis, sleep disorders, etc.) as well as surgical/medical procedures, medications & a symptom checker
- Complementary/alternative medicine information
- Quizzes, assessments and games
- Health blog
Questions?
Contact
FirstCare Customer Service for assistance.
*For Commercial Members Only.
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