Tools & Resources / Member Resources / FirstCare Plus

Join us for a Wellness Webinar

Did you know that FirstCare Health Plans has free education opportunities you can access from the comfort of home? There’s a whole series of topics, from nutrition to happiness, and you can come to one or all. Webinars take place midday, so grab your lunch and plan to join us! Learn more and sign up here.

FirstCare Plus

Wellness, Condition Management and Maternity Programs

FirstCare Plus offers members personalized health support tools—online and over the phone—as well as these additional resources:

24-Hour Nurse Advice Line/Online Nurse Chat

Need care advice? Have a medical question? Not sure if you should see a doctor? For non-emergency symptoms and health or treatment questions, FirstCare Members have access to talk with a nurse 24 hours a day, every day. Get the information you need any time of the day or night by calling 1-855-828-1013.

Expecting the Best^® Maternity Program

This FirstCare Health Plans is pleased to offer the Expecting the Best^®maternity program, focused on helping expectant mothers enjoy a healthy pregnancy. Once enrolled, participants can benefit from diverse program features for the duration of their pregnancy and one year postpartum. Participants receive helpful educational materials across distinct categories, including proper nutrition, early identification of pregnancy risk factors and available resources for any complications.

Pregnancy/Delivery

Planning for delivery, including individual support during and after a pregnancy
Early enrollment in case management support program
Active guidance for high-risk pregnancy
Access to a nurse 24 hours a day, seven days a week
Coordinated efforts to promote full-term birth, plus assistance for women who previously delivered pre-term
In-home support for high-risk conditions such as diabetes, hypertension and severe nausea (for qualifying members and locations)
Educational videos on focused topics

Postpartum

Depression screening following delivery, including postpartum resources
Parental education for newborn health during the first year
Immunization reminders
Planning for future pregnancies
Planning and educational tools for returning to work

Name
Preferred phone number
FirstCare member number
Brief description of needs or risk factors

A Case Manager may invite you to enroll when we receive a doctor’s referral or pregnancy claim. You can opt-in or out of this program at any time through a Case Manager or customer service.

Click here for informational flyer.

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Online Wellness Resources*

Take an online health assessment to tailor the site to your specific health needs and access various wellness information and activities. Check out the online chat options and wellness trackers too! The wellness program rewards members for their healthy activities, while providing personal health support for various health conditions and health risks.

NOTE: Currently, FirstCare does not offer monetary incentive or reward for FirstCare Plus members’ accrued points.

Condition Management Program

The condition management program provides specialized help from registered nurses for members with conditions such as chronic obstructive pulmonary disease (COPD), coronary artery disease, heart failure, diabetes, and asthma. These services may include in-home biometric screening, personalized care plans, condition educational materials, coordination of care between your doctors and other benefits.

Case Management Services

FirstCare has Case Managers available to help you if you have health problems or need help managing your condition. Click here for details.

FirstCare members can access FirstCare Plus by logging into the member portal, or by calling 1-855-828-1013.

Tools & Features

Members can take advantage of the following FirstCare Plus resources:

Online wellness assessments and trackers*
High-risk pregnancy screening (through Expecting the Best^® Maternity Program)
Access to our 24/7 nurse line and online chat
Recommendations and news based on member’s profile
Online seminars
Message center
Healthy lifestyle tips (i.e., fitness planner, meal planner, challenges, etc.)
Educational resources
Details on various diseases and conditions (i.e., allergies, asthma, osteoporosis, sleep disorders, etc.) as well as surgical/medical procedures, medications & a symptom checker
Complementary/alternative medicine information
Quizzes, assessments and games
Health blog

Questions?

Contact FirstCare Customer Service for assistance.

*For Commercial Members Only.

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Resources

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Contact our Customer Service team for assistance.

Get Case Management assistance

If you need assistance with an urgent medical issue, click here to reach out to our Case Management Team.

Talk to a Nurse
24-Hour Nurseline

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1-877-505-7947 to get answers 24 hours a day, 7 days a week! TTY users can call 711.

Behavioral Health Services

Having a tough time? Need to talk to someone? Make the most of your FirstCare benefits & call us at 1-800-327-6943 for 24/7 assistance with what's troubling you.

Community Resources

Click here for valuable resource information—programs, events, support groups, educational sessions, volunteer opportunities, and more—available throughout the communities we serve.

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Commercial HMO and PPO
Marketplace Individual/Family Medicaid STAR/MRSA CHIP